Customer Service Representative

Vor 7 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland econoMARK Personalmarketing GmbH Vollzeit

About the Role:

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative at econoMARK Personalmarketing GmbH. As a key member of our customer service team, you will be responsible for managing customer complaints and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Evaluate and respond to customer complaints in a fair and efficient manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Communicate with customers via phone, email, and in-person to resolve complaints and provide solutions
  • Document and track customer complaints and resolutions in our ticketing system
  • Develop and implement process improvements to enhance customer satisfaction and reduce complaint volume

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • 1-2 years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and other software applications

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your salary expectations and availability to start, through our online portal.

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