SCM Customer Relationship Manager

Vor 5 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland METRO LOGISTICS Vollzeit
Job Description

At METRO LOGISTICS, we are seeking a highly skilled SCM Customer Relationship Manager to join our team. As a key member of our supply chain team, you will be responsible for managing customer relationships, ensuring accurate forecasting, and overseeing the order fulfillment process.

Key Responsibilities:
  • Coordinate and enhance the Demand Planning process with customers to improve availability of own brand assortment and cross-functional cooperation within the entire supply chain.
  • Analyze forecast performance, derive, and follow up on action plans together with METRO countries.
  • Ensure timely and accurate processing of customer orders.
  • Coordinate with Logistics and Transports departments for picking, packing, and shipping, securing OTIF performance.
  • Design, implement, and sustain daily, weekly, and monthly operational processes.
  • Take a lead in resolving issues for customers on matters related to performance, pricing, master data, service level, etc.
  • Communicate actively with a selected cluster of customers and other business partners to solve daily operational issues.
  • Support in opening new business opportunities and expanding sales by working closely together with local country category managers and supply chain colleagues.
  • Support and train new country contacts on specific topics related to web-based Ordering System, demand planning tool, etc.
  • Coordinate internal/external stakeholders on specific sales-related projects.
Requirements:
  • University Degree in Business Administration, Economics, or Engineering with focus on SCM or Logistics.
  • At least 2 years of experience in a comparable position in the Wholesale, Retail, or FMCG industries.
  • First-hand working experience with top-tier ERP systems (Dynamics 365 or equivalent).
  • Advanced skills in MS Office programs, especially PowerPoint and Excel (Pivot tables; Macros).
  • Passionate about customer service and understanding how it can transform businesses.
  • Team player with the ability to successfully blend-in to an international team environment.
  • Strong and emphatic personality, coupled with excellent communication skills to positively influence stakeholders involved in daily activities.
  • Ability to cope with pressure and continuously prioritize.
  • Fluent in English (vocal and written) and additional European language as an advantage.
What We Offer:
  • Part of a fast-growing international team with significant scaling ambitions across multiple markets.
  • Comprehensive further training offer over an own training team as well as an own annual training budget.
  • Well-being programs, a free fitness studio on our campus, and regular employee events.
  • Comfortable working environment with very good public transport connections and free parking spaces including charging facilities for e-mobility.
  • A canteen with a varied selection of meals and discounts in our stores and at many partner companies.

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