Technical Support Specialist
vor 4 Wochen
Join Our Team
At Utimaco Management Services GmbH, a global leader in IT security solutions headquartered in Aachen, we specialize in developing advanced hardware security modules and compliance solutions tailored for telecommunications providers. Our dedicated team of over 200 professionals is committed to delivering secure and reliable solutions that align with market needs.
Position Available:
Technical Support Specialist (m/f/d)
Key Responsibilities:- As an integral part of our support team, you will serve as the primary point of contact for our clients and partners, offering assistance around the clock.
- Your role will involve diagnosing technical challenges, collaborating with the development team to devise solutions, and improving product functionalities.
- You will assist clients in system administration, including product setup and operations within a RedHat Linux environment.
- Conducting application evaluations and supporting the rollout of new features will be essential aspects of your position.
- You will organize and carry out customer service interventions, which may include on-site engagements.
- Demonstrated experience in technical support and training.
- Expertise in Linux server management and Unix-based systems.
- Strong technical acumen and problem-solving capabilities.
- Proficient English communication skills.
- Solid understanding of TCP/IP networking, databases, and Unix utilities.
- Familiarity with or interest in cloud-based solutions.
- A cooperative work atmosphere.
- Flexible working hours.
- Comprehensive international travel health insurance and additional benefits.
- Opportunities for training and professional development.
- Complimentary beverages, fruits, and snacks.
- Engagement in sports initiatives.
- Leisure activities such as foosball and gaming.
If you are seeking a new opportunity, we welcome your application detailing your availability and salary expectations.
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