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Technical Support Specialist for Telecommunication Solutions

vor 2 Monaten

Aachen, Nordrhein-Westfalen, Deutschland Utimaco Management Services GmbH Vollzeit
About the Role

Utimaco Management Services GmbH is seeking a highly skilled Technical Support Specialist to join our Telecommunication Solutions team. As a key member of our support team, you will serve as a point of contact for our customers and partners, providing technical assistance and support for our security solutions.

Key Responsibilities
  • Provide technical support and troubleshooting for customers and partners, including on-site visits and remote assistance.
  • Collaborate with our development department to devise solutions and identify areas for improvement.
  • Assist customers in system management, including product configuration and RedHat Linux-based OS environment.
  • Conduct application tests and aid development and product management in introducing new features and products.
  • Plan and execute customer service interventions, including on-site visits.
Requirements
  • Initial professional experience in support and technical training.
  • Proficiency in administrating and configuring Linux servers or other Unix-based platforms.
  • Strong technical understanding and ability to grasp complex technical situations.
  • Excellent English skills for effective communication with international clients.
  • Knowledge of TCP/IP networks, databases, and Unix tools such as shell scripting and network analyzers.
  • Experience or interest in cloud-based installations and their management.
What We Offer
  • An open and friendly corporate culture with constructive and collaborative interaction.
  • A flexible working hours model adaptable to individual needs.
  • Personal protection through international travel health insurance, private accident insurance, and company pension schemes.
  • Professional and personal development through targeted training opportunities.
  • Free beverages, fresh fruit, and sweets.
  • Participation in sports programs such as running events or back training.
  • The opportunity to unwind with a round of foosball or PlayStation.