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Technical Support Specialist

vor 2 Monaten


Aachen, Nordrhein-Westfalen, Deutschland Utimaco Vollzeit

Responsibilities

As a vital member of our support team, you will act as a primary contact for our customers and partners, providing assistance even during 7 x 24 h shifts. You will address technical challenges, working closely with the development team to create solutions and pinpoint areas for enhancement. Your support will include helping customers with system management, focusing on product configuration and the RedHat Linux-based OS environment. You will conduct application testing and support development and product management in the rollout of new features and products. You will independently plan customer service interventions and take responsibility for their execution, which may include on-site visits.

Qualifications

You possess initial professional experience in support and have completed relevant technical training. You are skilled in administering and configuring Linux servers or other Unix-based platforms, approaching these tasks with confidence. You have a strong technical understanding and can quickly comprehend complex technical scenarios. Proficient English skills allow you to communicate effectively with our international clientele. You have a solid knowledge of TCP/IP networks, databases, and Unix tools such as shell scripting and network analyzers. Your background is complemented by experience or interest in managing cloud-based installations.

What We Provide

A welcoming and collaborative corporate culture that fosters constructive interaction. A flexible working hours model tailored to individual needs. Comprehensive protection through international travel health insurance, private accident insurance, and support via company pension schemes. Opportunities for professional and personal growth through targeted training programs. Complimentary beverages, fresh fruit, and snacks. Participation in sports initiatives such as running events or back training. The chance to relax with a game of foosball or PlayStation.