Client Services Coordinator for ACS Programs
vor 4 Wochen
JOB OPENING
Title: ACS Front Desk Services and Lending Closet Location: Grafenwöhr, Germany Job-Type: Full TimePosition Overview
The ACS Front Desk Services role is integral to the Information, Referral, and Lending Closet Programs within the USAG Bavaria Grafenwoehr and Hohenfels Military Community. This position is designed to support Soldiers and Family Members as they navigate the challenges of military life, providing essential information and fulfilling requests for lending closet items.
Key Qualifications
Demonstrated experience in customer service. Proficiency in MS Office Suite including Word, Excel, PowerPoint, Outlook, and A365. Physical capability to lift up to sixty (60) pounds overhead safely. Fluency in English is required.Core Responsibilities
Maintain a professional demeanor in all interactions with staff and clients. Welcome clients and respond to inquiries in a friendly and respectful manner. Provide accurate information and referrals to ACS staff and community resources. Possess thorough knowledge of local and community services. Become an expert in ACS and MWR programs and services. Conduct various recordkeeping and filing tasks. Offer administrative support, including data management and office automation tasks. Assist with the intake process for military personnel and their families. Facilitate follow-up and referrals to appropriate programs or organizations. Manage registrations for ACS classes and events, confirming attendance. Ensure that ACS information and flyers are up-to-date and displayed appropriately. Input client data and statistics into the Client Tracking System regularly. Handle the request, issuance, and return of Lending Closet items. Provide coverage during absences with a qualified sub-contractor. Update class information in the Check Appointment System as necessary.APPLICATION PROCESS
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