Audi Customer Support Specialist

vor 1 Monat


Velbert, Nordrhein-Westfalen, Deutschland Gottfried Schultz Vollzeit

Become a part of our dedicated team at Gottfried Schultz as a Customer Support Specialist

  • Providing exceptional care to our customers
  • Managing and directing incoming phone inquiries
  • Preparing service orders for our advisors
  • Offering detailed information on service pricing and clarifying invoices
  • Coordinating arrangements for replacement and loan vehicles
  • Assisting sales colleagues as needed
  • Utilizing scheduling and capacity planning systems along with the cash register

Your qualifications:

  • Completed education in a technical or business field
  • Experience in customer service roles
  • Training as an Audi Customer Care Specialist is a plus
  • Strong knowledge of Audi products, accessories, and services
  • Familiarity with service and sales core processes
  • Excellent communication skills
  • Service-oriented mindset
  • Ability to manage complaints effectively
  • Positive and reliable attitude
  • Strong organizational skills
  • Team-oriented approach
  • Proactive and able to work independently

What we offer:

  • Award-winning workplace culture
  • Comprehensive onboarding process
  • Stable employment within a dynamic company group
  • Tailored training opportunities
  • Competitive salary with up to 30 days of annual leave
  • Modern and comfortable work environment
  • Supportive and friendly colleagues
  • Corporate benefits and attractive leasing options for employees


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