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Customer Service Associate

vor 2 Monaten


Berlin, Berlin, Deutschland ShopBack Vollzeit
About the Role

We are seeking a highly skilled and motivated Customer Service Associate to join our team in Berlin, Germany. As a key member of our local operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide prompt and effective responses to customer inquiries and feedback.
  • Manage our onsite feedback form and process customer feedback to improve our services.
  • Collaborate with the local operations team to optimize business processes and improve customer satisfaction.
  • Support the team in fulfilling customer requests and resolving issues.
Requirements
  • Fluency in German and professional working proficiency in English.
  • Prior experience in customer service or a related field is an asset.
  • Fresh graduates are welcome to apply.
  • Strong interpersonal and communication skills, both written and spoken.
  • Empathetic and business-oriented, with the ability to think and respond quickly.
  • A strong will to learn and adapt to rapidly changing environments.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
  • Flexible work arrangements and work-from-anywhere benefits.