Delivery Service Team Lead

Vor 6 Tagen

Schönefeld, Deutschland knuspr Vollzeit
Head of Delivery Service Management DACH

Rohlik is a European leader in online food sales, which was established in the Czech Republic. Our excellent service is already known by customers in the Czech Republic, Hungary, Austria, Germany, and Romania.

We handle every little detail to deliver a perfect and unforgettable experience to our customers. We help farmers grow while offering unique exclusive brands that are not sold in other chains. We have over 800,000 customers in Europe, a new warehouse in Berlin and hundred of cars that deliver many purchases every day. Together we share a passion for the cause and are changing shopping habits in the DACH region.

**Key Responsibilities:**

  • Build and lead the delivery service team for DACH, establishing process and procedures around capacity tendering and delivery service optimization.
  • Ensure full legal compliance of delivery service model in DACH, working closely with the legal department.
  • Negotiate with suppliers to secure favorable conditions for Rohlik Group.
  • Lead and set goals for the entire delivery service partner pool, driving efficiency and cost reduction.
  • Manage Rohlik's long-term DSP operations, ensuring seamless logistics and customer satisfaction.
  • Develop and implement smarter and more efficient solutions within DSP setup, reducing last-mile costs.
  • Oversee compliance with processes across the company, ensuring fairness and transparency.
  • Drive the achievement of set targets, fostering a culture of innovation and excellence.

**Requirements:**

  • Strong leadership and negotiation skills, with the ability to drive results and build strong relationships.
  • Logical thinking, quick decision-making, and creativity, with the ability to adapt to changing situations.
  • Ability to deal with crisis situations, remaining calm and composed under pressure.
  • Concentration and attention to detail, with the ability to manage multiple tasks and priorities.
  • Fairness and empathy, with the ability to resolve interpersonal disputes and unclear situations.
  • Ability to learn quickly, with a strong desire for professional growth and development.
  • Strong communication skills, with the ability to explain complex concepts and procedures to various stakeholders.

**What We Offer:**

  • A dynamic and innovative work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, with a focus on employee well-being.
  • A chance to work with a leading company in the e-commerce industry, shaping the future of online shopping.

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