Technical Support Engineer
vor 4 Wochen
YOUR OPPORTUNITY
As a (Junior) Customer Solutions Engineer at KINEXON Sports, you will play a crucial role in facilitating effective communication between our clients and our technical teams. Acting as the main point of contact, you will enhance project success by delivering support and ensuring customer satisfaction through your technical knowledge and collaborative spirit. Get ready to assist our KINEXON Sports clients, ranging from Bundesliga teams to Euroleague Basketball, NBA, and beyond.
This position requires in-person attendance approximately once or twice a week at our Munich, Germany office.
YOUR RESPONSIBILITIES
Provide outstanding customer service by addressing technical questions, resolving issues, and delivering prompt solutions for our KINEXON sports offerings, which include both software and hardware products. Work closely with cross-functional teams, including Product Development and Engineering, to gain a thorough understanding of customer requirements and advocate for enhancements in our products and services. Take charge of customer projects, offering technical guidance and support throughout the entire process, from implementation to ongoing maintenance.YOUR QUALIFICATIONS
You have completed studies in a relevant discipline (e.g., Computer Science, Sports Technology, etc.). We welcome recent graduates who are technically proficient and/or young professionals with up to 3 years of experience in a Customer Service role or similar. You have gained initial experience, either through studies or work, with the Linux operating system. You are comfortable with IT networking protocols such as TCP/UDP. You are open to occasional travel (1-2 times per quarter) and extended on-site periods during your onboarding and customer onboarding processes. This role may require you to work on weekends and evenings occasionally (on-call duty). You have a keen interest in innovative technologies such as IoT and may have already acquired initial experience in sports technology.WHAT WE OFFER
At KINEXON, you will connect with like-minded individuals who are passionate about cutting-edge technologies and enjoy tackling new challenges as a team while creating exceptional products.
Join our team and benefit from the following perks:
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