Technical Support Engineer
Vor 5 Tagen
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Zeel GmbH. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.
Key Responsibilities- Manage and maintain hardware and software assets using IT asset management tools
- Install, configure, and troubleshoot hardware and software issues
- Provide first and second-level technical support to clients and internal teams
- Prioritize, assign, and resolve technical issues in a timely manner
- Communicate effectively with clients and internal teams to resolve technical issues
- Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs)
- Bachelor's degree in Computer Science or related field, or equivalent experience
- Minimum 3 years of experience in IT support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in IT asset management tools and software
- Competitive salary and bonus structure
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements and remote work options
- Access to cutting-edge technology and tools
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