European Lifecycle Services Director
vor 3 Wochen
As a Lifecycle Services Manager at Copeland, you will be instrumental in providing exceptional technical support to our clients across Europe by effectively coordinating a team of skilled technicians.
Your Key Responsibilities Include:
- Lead and strategically develop the European aftermarket operations, including parts, installations, and service. Formulate a comprehensive strategy and business plan aimed at expanding aftermarket services, complete with investment budgets and actionable plans to achieve growth objectives.
- Analyze existing processes to identify best practices that will drive growth. Implement safety protocols and enhance service quality to achieve market expansion, collaborating closely with regional management to transition from current practices to innovative strategies.
- Assess market opportunities such as refurbishments, upgrades, remote diagnostics, and troubleshooting. Conduct thorough market and financial analyses to quantify potential growth and profitability.
- Oversee the activities of field service teams, ensuring timely and professional technical solutions for our customers. Engage in problem-solving and root cause analysis as necessary.
- Foster a robust and diverse service organization through positive leadership. Implement structural changes to enhance operational efficiency.
- Manage service performance metrics to enhance aftermarket results through analysis and implementation of improvements. Establish short- and long-term goals, policies, and operational procedures, along with departmental budgets necessary for effective service delivery.
- Ensure compliance with safety regulations and company policies in all activities.
- Collaborate with various departments, including Operations, Customer Service, Sales, and Quality, to achieve organizational objectives.
- Engage in special projects as required.
Who You Are:
You possess a strong commitment to customer service and teamwork, leveraging your industry expertise to achieve outstanding results.
Qualifications Required:
- Technical expertise relevant to servicing machinery in the plastics sector, applicable in packaging, medical, automotive, and consumer electronics.
- Proven experience in a similar managerial role.
- A proactive mindset with a logical approach to problem-solving, particularly under pressure. Ability to drive organizational change across functions and regions.
- Strong business acumen with a demonstrated ability to create comprehensive strategic plans for aftermarket services.
- Ability to prioritize tasks effectively and adapt to changing priorities swiftly.
- Excellent interpersonal and communication skills, capable of translating complex technical information into actionable insights for diverse audiences.
- Fluency in English, both written and verbal.
Preferred Qualifications:
- Technical background in servicing machinery within the plastics industry.
- Experience in a leadership role with management responsibilities.
What We Offer:
At Copeland, we are committed to innovation and problem-solving, striving to make a positive impact on the world. Our core values—integrity, safety, quality, customer focus, continuous improvement, collaboration, and innovation—guide our decisions and empower our employees to excel.
As a leader in technology and engineering, we provide cutting-edge solutions for various markets, including industrial, commercial, and residential sectors.
Our Automation Solutions division aids manufacturers in enhancing production efficiency while safeguarding personnel and the environment. Our Commercial & Residential Solutions division focuses on ensuring comfort, health, food safety, energy efficiency, and sustainable infrastructure.
With a strong commitment to employee growth and development, Copeland offers diverse opportunities for professionals at all stages of their careers.
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