European Lifecycle Services Director
vor 3 Wochen
As the Lifecycle Service Manager for Emerson in Europe, you will be instrumental in enhancing customer satisfaction by delivering exceptional technical support through the coordination of our skilled technician teams across the continent.
Key Responsibilities:
- Lead and strategically develop the European aftermarket sector, encompassing parts, installations, and services. Formulate a comprehensive strategy and business plan aimed at expanding aftermarket operations, including budget allocation and actionable plans to achieve growth objectives.
- Analyze existing procedures to identify best practices that can drive growth. Implement improvements to enhance safety, service quality, and market presence, collaborating closely with regional management to transition from current practices to innovative strategies.
- Explore and assess market opportunities such as refurbishments, upgrades, remote diagnostics, and troubleshooting. Conduct thorough market sizing and financial analyses to identify potential growth and profitability avenues.
- Oversee the field service teams, ensuring timely and professional technical solutions for our customers. Engage in problem-solving and root cause analysis as necessary to address customer inquiries effectively.
- Foster a robust and diverse service organization through positive leadership. Define and execute organizational changes that support operational enhancements.
- Manage service performance metrics to enhance aftermarket results by analyzing outcomes, implementing necessary changes, and identifying customer service trends. Establish and maintain both short-term and long-term goals, policies, and operational procedures, along with developing departmental budgets.
- Ensure compliance with all relevant legislation, policies, and company guidelines to perform activities safely and accurately.
- Collaborate with various functions and departments as required, including Operations, Customer Service, Sales, Product Support, and Quality.
- Engage in special projects as needed.
We seek individuals who are dedicated to customer service and possess extensive industry knowledge to achieve remarkable outcomes.
Essential Qualifications:
- Technical expertise relevant to the plastics machinery sector, applicable in markets such as packaging, medical, automotive, and consumer electronics.
- Proven experience in a similar leadership or management role.
- A proactive mindset with a logical approach to problem-solving, even under pressure. Ability to drive collaboration and organizational change across functions and regions.
- Strong business acumen with a demonstrated capacity to create comprehensive strategic business plans for aftermarket services.
- Ability to prioritize effectively and adapt quickly to changing priorities.
- Excellent interpersonal skills and communication abilities, capable of translating complex technical information into actionable insights for non-technical audiences.
- Fluency in English (verbal, reading, and writing).
- Technical expertise in servicing plastics machinery across various industries.
- Experience in a similar leadership or management capacity.
At Emerson, we are dedicated to innovation and problem-solving, striving to improve the world around us. Our core values—integrity, safety, quality, and collaboration—guide our decisions and empower our employees to excel. As a global leader in technology and engineering, we provide innovative solutions across industrial, commercial, and residential markets. We are committed to fostering employee growth and success throughout their careers.
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