Telecom Network Support Specialist

Vor 3 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Rakuten Symphony Vollzeit
About Rakuten Symphony

Rakuten Symphony is a leading provider of global B2B services for the mobile telco industry, enabling next-generation, cloud-based, international mobile services.

Our company is built on the technology that Rakuten used to launch Japan's newest mobile network, and we are now taking our mobile offering global.

About the Role

We are seeking a highly skilled ATP Support Engineer to join our team. As an ATP Support Engineer, you will be responsible for managing and ensuring technical support and troubleshooting for Acceptance Testing Procedures (ATPs) within our cloud native telecom infrastructure.

You will work closely with network engineers, operations teams, and vendors to ensure the smooth functioning and optimal performance of these critical systems.

Key Responsibilities
  • Manage RAN cell site ATP (TowerCO documents, ATP documents etc.)
  • Manage City Pop (CP) and Distri Pop (DP) ATP (RAN, Cloud, IPTX, Infra Security)
  • Manage CDC ATP (Cloud, IPTX, CORE, BSS, Infra SEC, OSS, Geo-redundancy)
  • Testing and validating new features and functionalities to ensure compatibility and performance
  • Daily tracking and reporting overall status of ATP completion
  • Enlisting all blockers for all domains (RAN, CP DP, CDC)
  • Liaise with cross-functional teams, vendors to diagnose and resolve the technical issues including hardware, software, and network configurations.
  • Create and maintain detailed documentation of troubleshooting procedures, artefacts and knowledge base articles for future reference
  • Ensuring the readiness for each milestone
  • Preparation relevant document to be presented in executive CAB for planned CRs.
  • Prepare and maintain database for ATP devices and SIMs
  • Manage vendor relationships and contracts to optimize service delivery and cost-effectiveness
  • Supporting in raising JIRA ticket for ATP defects
  • Supporting in admin issues (for example providing cluster access etc. to SI partner resources)
Qualifications
  • Bachelor's degree in Electronics & Communications, Computer Science, or a related field.
  • Minimum of 2 years of experience in telecom network, data centre support or a similar role.
  • Strong understanding of telecom network architectures, protocols, and technologies (e.g., IP, MPLS, Ethernet).
  • Able to work collaboratively with internal and external stakeholders, partners to ensure alignment to technical and business requirements.
  • Knowledge of network management tools and systems.
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Strong communication, interpersonal, and presentation (MS excel, power point) skills, both verbal and written.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • Familiarity with cloud-based infrastructure and technologies.
  • English and German Language skills.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Chance to work on cutting-edge telecom technologies.

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