Aktuelle Jobs im Zusammenhang mit Operations Lead Customer Service - Berlin, Berlin - AH-Trading GmbH
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Customer Service Operations Manager
Vor 3 Tagen
Berlin, Berlin, Deutschland Raisin GmbH VollzeitAbout the RoleWe are seeking an experienced Customer Service Operations Manager to join our team at Raisin GmbH in Berlin, Germany.Job DescriptionThis is a full-time position that will be responsible for steering daily operations of our Customer Service teams, ensuring smooth front- and back-office activities. You will oversee and manage the performance of...
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Head of Customer Service Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Opteven Deutschland VollzeitOpteven Deutschland: A Leader in Customer ServiceWe are seeking a highly skilled and experienced professional to lead our newly created Customer Service department. As the Head of Customer Service, you will be responsible for shaping the integration of our new product and ensuring a seamless transition for our clients and team.Key Responsibilities:Ensure...
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Head of Customer Operations Lead
vor 3 Wochen
Berlin, Berlin, Deutschland birdie VollzeitJob Title: Head of Customer Operations LeadAbout the Role:We are seeking a highly skilled and experienced Head of Customer Operations Lead to join our team at Birdie. As a key member of our organization, you will play a pivotal role in shaping the future of our customer success strategy in Germany.Key Responsibilities:Build and lead a high-performing...
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Senior Customer Service Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitPositionWir suchen einen erfahrenen Senior Customer Service Operations Manager, der sich auf die Weiterentwicklung von Prozessen, Services und Lösungen von Raisin konzentriert.VerantwortlichkeitenAls Schnittstelle zwischen unseren Kunden und uns bringt der Senior Customer Service Operations Manager Impulse zur Weiterentwicklung ein und gestaltet die...
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Senior Customer Service Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitPositionWir suchen einen erfahrenen Senior Customer Service Operations Manager, der sich auf die Weiterentwicklung von Prozessen, Services und Lösungen von Raisin konzentriert.VerantwortlichkeitenAls Schnittstelle zwischen unseren Kunden und uns bringt der Senior Customer Service Operations Manager Impulse zur Weiterentwicklung ein und gestaltet die...
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Senior Customer Service Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Raisin VollzeitPositionWir suchen einen erfahrenen Senior Customer Service Operations Manager, der sich auf den Kundenservice spezialisiert hat. Der Schwerpunkt dieser Position liegt auf dem Datenschutz und dem Mahnwesen.VerantwortlichkeitenAls Schnittstelle zwischen unseren Kunden und uns bringt der Senior Customer Service Operations Manager Impulse zur Weiterentwicklung...
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Senior Customer Service Operations Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Raisin GmbH VollzeitTeamWir suchen einen erfahrenen Senior Customer Service Operations Manager, der sich auf den Datenschutz und den Kundenservice spezialisiert hat. Der Schwerpunkt dieser Position liegt auf der Weiterentwicklung von Prozessen, Services und Lösungen für unser Solution Management Team EU.VerantwortlichkeitenAls Schnittstelle zwischen unseren Kunden und uns,...
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Customer Service
vor 4 Wochen
Berlin, Berlin, Deutschland Ageras VollzeitAbout the RoleWe are seeking a highly skilled and motivated Customer Service & Operations Specialist to join our team at Ageras. As a key member of our Customer Service & Operations Team, you will be responsible for providing exceptional customer service and support to our clients in the German market.ResponsibilitiesProvide quick and high-quality responses...
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Customer Service
vor 4 Wochen
Berlin, Berlin, Deutschland Ageras VollzeitAbout the RoleWe are seeking a highly skilled and motivated Customer Service & Operations Specialist to join our team at Ageras. As a key member of our Customer Service & Operations Team, you will be responsible for providing exceptional customer service and support to our clients in the German market.ResponsibilitiesProvide quick and high-quality responses...
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Head of Customer Service Team Lead
vor 2 Wochen
Berlin, Berlin, Deutschland Opteven Deutschland VollzeitJob Title: Head of Customer Service Team LeadOpteven Deutschland is seeking a highly skilled and experienced professional to lead our Customer Service team. As the Head of Customer Service Team Lead, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead and manage a team of customer service...
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Customer Service
vor 3 Wochen
Berlin, Berlin, Deutschland Ageras VollzeitAbout the RoleWe are seeking a highly skilled Customer Service & Operations Specialist to join our team. As a key member of our Customer Service & Operations Team, you will be responsible for providing exceptional customer experiences and supporting our clients in their journey with us.Key ResponsibilitiesProvide high-quality responses to customer inquiries,...
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Senior Operations Technical Lead
Vor 4 Tagen
Berlin, Berlin, Deutschland THRYVE VollzeitSenior Operations Technical LeadAvoid customer issues: Take the lead in tracking, managing, and resolving customer problems, ensuring seamless service delivery.Key Responsibilities:Own customer issues: Take the lead in tracking, managing, and resolving customer problems, ensuring seamless service delivery.Problem-solver extraordinaire: Investigate, diagnose,...
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Operations Team Leader
vor 3 Wochen
Berlin, Berlin, Deutschland Euronet – EFT Segment VollzeitOperations Team LeaderEuronet EFT Segment is seeking a highly skilled Operations Team Leader to join our team. As a key member of our operations team, you will play a crucial role in ensuring the uptime and further development of our independent ATM network across Germany.Key Responsibilities:Supervise and coordinate the company's service providers to...
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Customer Service
vor 3 Wochen
Berlin, Berlin, Deutschland Ageras VollzeitAbout the RoleWe are seeking a Customer Service & Operations Specialist to join our team in Berlin. As a key member of our Customer Service & Operations Team, you will be responsible for providing exceptional customer experiences and ensuring our clients receive top-notch support.Key ResponsibilitiesProvide high-quality responses to customer inquiries via...
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Head of Customer Service Lead
vor 1 Woche
Berlin, Berlin, Deutschland Opteven Deutschland VollzeitOpteven Deutschland: A New Chapter in Customer ServiceAt Opteven Deutschland, we are embarking on an exciting journey to establish a new Customer Service department. As the Head of this emerging team, you will play a pivotal role in shaping our customer experience and driving business growth.Key Responsibilities:Lead the development and implementation of...
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Strategic Operations Leader
vor 3 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our fast, local, and personal approach sets us apart, with local customer support in every market and a team of real humans answering customers and partners in their language. To maintain our high standards, we're seeking an experienced Head of Strategy & Operations to drive...
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Operations Team Leader
vor 1 Monat
Berlin, Berlin, Deutschland Euronet – EFT Segment VollzeitOperations Team LeaderEuronet EFT Segment is seeking a highly skilled Operations Team Leader to play a key role in ensuring industry-leading uptime and further development of our independent ATM network across Germany.Key Responsibilities:Supervise and coordinate internal and external resources to support the ATM network on a daily basis.Coordinate with...
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Operations Team Leader
vor 1 Monat
Berlin, Berlin, Deutschland Euronet – EFT Segment VollzeitOperations Team LeaderEuronet EFT Segment is seeking a highly skilled Operations Team Leader to play a key role in ensuring industry-leading uptime and further development of our independent ATM network across Germany.Key Responsibilities:Supervise and coordinate internal and external resources to support the ATM network on a daily basis.Coordinate with...
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Customer Service Ambassador
Vor 4 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...
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Operations Team Leader
vor 2 Monaten
Berlin, Berlin, Deutschland Euronet – EFT Segment VollzeitOperations Team LeaderEuronet EFT Segment is seeking a highly skilled Operations Team Leader to oversee the daily operations of our independent ATM network across Germany. As a key member of our team, you will be responsible for ensuring industry-leading uptime and further development of our network.Key Responsibilities:Supervise and coordinate with internal...
Operations Lead Customer Service
vor 2 Monaten
Wir suchen einen erfahrenen Operations Lead Customer Service, der unsere Kunden mit erstklassigem Service betreut und unsere Kundenbeziehungen stärkt. Als Leiter des Kundenservice-Teams sind Sie verantwortlich für die Leitung und Organisation des Teams, die Planung und Durchführung von Schulungen und die Steigerung der Performance des Teams.
Aufgaben und Verantwortlichkeiten- Leitung und Organisation des Kundenservice-Teams
- Personalplanung, Schulung und Leistungsbewertung der Mitarbeiter
- Budgetplanung und Kostenkontrolle für den Kundenservice-Bereich
- Steigerung der Performance des CS-Teams
- Berichterstattung und Reporting der Performance-Entwicklung an die Geschäftsführung
- Sicherstellung und Optimierung der operativen Abläufe und Prozesse im Kundenservice
- Bearbeitung von Eskalationen und schwierigen Kundenanfragen
- Festlegung von Kommunikationsstandards und Erstellung von Vorlagen und Richtlinien
- Strukturierung und Koordination der abteilungsinternen Dokumentation
- Analyse von Kundendaten zur Gewinnung von Erkenntnissen über Kundenverhalten und -präferenzen
- Implementierung von Technologien und Tools zur Effizienzsteigerung im Kundenservice
- Zusammenarbeit mit anderen Abteilungen zur Verbesserung des Kundenerlebnisses
- Abgeschlossenes kaufmännisches Studium oder gleichwertige Qualifikation
- Mindestens 3 Jahre Erfahrung im Bereich Customer Service, idealerweise in einer Führungsposition
- Hohe Kommunikations- und Kooperationsfähigkeit
- Organisations- und Zeitmanagementfähigkeit
- Hohe Serviceorientierung und Kundenorientierung
- Fließende Deutschkenntnisse in Wort und Schrift
- Kenntnisse von MS-Office und anderen gängigen Anwendungen
- Direktanstellung in einem wirtschaftlich starken Unternehmen mit langfristiger Erfolgsperspektive
- Modernes und offenes Unternehmen mit flachen Hierarchien
- Positive und respektvolle Arbeitsatmosphäre in einem kollegialen Team
- Flexible Arbeitszeiten und Homeoffice-Möglichkeit
- Firmenfeiern und Teamevents
- Gratis-Getränke und Frischer Obstkorb
- Parkplätze vor dem Office und gute Verkehrsanbindung
