Customer Success Advocate

vor 1 Monat

Nürnberg, Bayern, Deutschland Paessler AG Vollzeit

Customer Success Representative

We are seeking a dedicated professional to manage the transition of our customers to a subscription-based model. This role is crucial for ensuring customer satisfaction, retention, and growth during this period of change.

Your Key Responsibilities

  • Lead the transition of existing customers from perpetual licenses to subscription-based models
  • Ensure customers understand the benefits and features of the new subscription model
  • Address any concerns or questions customers may have regarding the transition
  • Develop and implement strategies to retain customers during and after the transition period
  • Identify at-risk customers and proactively address their needs to ensure satisfaction
  • Build and maintain strong relationships with customers
  • Serve as the primary point of contact for customer inquiries and support
  • Collect and analyze customer feedback to identify areas for improvement
  • Collaborate cross-functionally with internal teams at Paessler
  • Provide insights and recommendations based on customer feedback to drive continuous improvement
  • Track and report on key performance metrics related to customer success and retention

Your Profile

  • Proven experience in customer success, account management, or customer retention, preferably in a subscription-based service
  • Strong understanding of the DACH region
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in CRM software
  • Strong organizational and time management skills
  • Strong problem-solving skills and a proactive approach to customer issues
  • Proficiency in both German and English is required

Facts About Paessler

  • Flexible working hours and a family-friendly environment
  • We love working in our beautiful office but we are just as happy to work completely from home or something in between. It's your choice.
  • Wide range of further training and personal development opportunities
  • Time to deal with innovative topics and technologies
  • Subsidized Germany-wide job ticket for public and regional transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
  • We actively support your health by funding membership of the Urban Sports Club
  • A structured onboarding phase with support from experienced colleagues
  • Paessler is a fast-growing mid-sized company that has been in the market for 20 years

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