Customer Success Expert
vor 1 Monat
Customer Success Expert
We are seeking a dedicated Customer Success Expert to join our team and focus on managing the transition of our customers to a subscription-based model.
This role is crucial for ensuring customer satisfaction, retention, and growth during this period of change.
The ideal candidate will have a strong background in customer success, excellent communication skills, and experience in subscription services.
The ideal candidate will speak English and German and be able to work from headquarters based in Nuremberg, Germany.
Your Key Responsibilities
- Lead the transition of existing customers from perpetual licenses to subscription-based models
- Ensure customers understand the benefits and features of the new subscription model
- Address any concerns or questions customers may have regarding the transition
- Develop and implement strategies to retain customers during and after the transition period
- Identify at-risk customers and proactively address their needs to ensure satisfaction
- Build and maintain strong relationships with customers
- Serve as the primary point of contact for customer inquiries and support
- Collect and analyze customer feedback to identify areas for improvement
- Collaborate cross-functionally with internal teams at Paessler
- Provide insights and recommendations based on customer feedback to drive continuous improvement
- Track and report on key performance metrics related to customer success and retention
Your Profile
- Proven experience in customer success, account management, or customer retention, preferably in a subscription-based service
- Strong understanding of the DACH region
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in CRM software
- Strong organizational and time management skills
- Strong problem-solving skills and a proactive approach to customer issues
- Proficiency in both German and English is required
Facts for You
- Flexible working hours and a family-friendly environment
- We love working in our beautiful office but we are just as happy to work completely from home or something in between. It's your choice.
- Wide range of further training and personal development opportunities
- Time to deal with innovative topics and technologies
- Subsidized Germany-wide job ticket for public and regional transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
- We actively support your health by funding membership of the Urban Sports Club
- A structured onboarding phase with support from experienced colleagues
- Paessler is a fast-growing mid-sized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees
-
Customer Success Transition Specialist
vor 2 Wochen
Nürnberg, Bayern, Deutschland Paessler AG VollzeitAbout the RoleWe are seeking a dedicated Customer Success Representative to join our team and focus on managing the transition of our customers to a subscription-based model.This role is crucial for ensuring customer satisfaction, retention, and growth during this period of change.The ideal candidate will have a strong background in customer success,...
-
Key Account Manager: Strategic Customer Partnerships
vor 3 Wochen
Nürnberg, Bayern, Deutschland akut Medizinische Personallogistik GmbH VollzeitAbout the Role:We are seeking a highly motivated Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth through excellent customer service. This is a fantastic opportunity to work with a talented team and make a real impact on our business.Responsibilities:Develop and execute...
-
Customer Service Representative
vor 3 Wochen
Nürnberg, Bayern, Deutschland noris network AG VollzeitAt our company, we're passionate about providing exceptional customer service that sets us apart from the rest. Our Customer Service Representative plays a vital role in achieving this goal, ensuring every customer interaction is a positive one.This role is perfect for individuals who possess excellent communication skills, a keen sense of empathy, and a...
-
Escalation Manager
vor 4 Wochen
Nürnberg, Bayern, Deutschland Innomotics GmbH VollzeitCustomer Support Expert WantedAt Innomotics GmbH, we are looking for a skilled Escalation Manager to join our team. As a key member of our customer support team, you will be responsible for managing escalations and ensuring prompt and effective resolution of customer issues.Your Key Responsibilities:Manage escalations from regions beyond the first level of...
-
German Travel Sales Expert for Lisbon
vor 1 Monat
Nürnberg, Bayern, Deutschland Snaphunt VollzeitThe OpportunityJoin a company with a strong track record of success in the hospitality industryTake on a role that offers a breadth of learning opportunities and the chance to grow professionallyThe JobAs a Travel Sales Advisor, your day-to-day will involve:Providing expert sales advice to travelers via phone, helping them find the perfect hotel for their...
-
German-speaking Digital Marketing Expert
vor 4 Wochen
Nürnberg, Bayern, Deutschland Cross Border Talents VollzeitUnlock Your Potential in Digital MarketingAt Cross Border Talents, we're looking for a skilled Digital Marketing Consultant to join our team. As a German-speaking expert, you'll play a key role in helping our clients achieve outstanding ROI through Google Ads.Your Key Responsibilities:Partner with clients to optimize their Google Ads campaignsDeliver...
-
Kundensupport-Experte
vor 4 Wochen
Nürnberg, Bayern, Deutschland Rudelkönig GmbH VollzeitJobbeschreibungWir suchen einen motivierten und kommunikativen Kundensupport-Experten, der unsere Kunden mit professioneller Hilfe und freundlicher Unterstützung begleitet. Als Teil unseres Teams wirst du die Kundenanfragen entgegennehmen, beantworten und Lösungen finden, um unsere Kunden zufrieden zu stellen.AufgabenEntgegennahme und Beantwortung von...
-
Senior Software Engineer
vor 3 Wochen
Nürnberg, Bayern, Deutschland DIS AG VollzeitWe are seeking a skilled Sr. Software Engineer - UI/UX Expert to join our team. As a UI/UX expert, you will be responsible for designing and developing user-friendly interfaces for our web applications. Your expertise in UX design will help us create a seamless user experience, increasing customer satisfaction and driving business growth.Key...
-
Protection Portfolio Specialist
vor 4 Wochen
Nürnberg, Bayern, Deutschland Siemens AG VollzeitJob Title: Protection Portfolio SpecialistAbout the Role:We are seeking a skilled Protection Portfolio Specialist to join our team at Siemens AG. As a key member of our Global Customer Care team, you will be responsible for providing exceptional support to our customers worldwide.Key Responsibilities:Execute after-sales support for our global customers...
-
German-speaking Digital Marketing Expert
vor 4 Wochen
Nürnberg, Bayern, Deutschland Cross Border Talents VollzeitUnlock Your Potential in Digital MarketingAt Cross Border Talents, we're seeking a talented Digital Marketing Consultant to join our team. As a German-speaking expert, you'll play a key role in helping our clients achieve outstanding ROI through Google Ads optimization.Your Key Responsibilities:- Partner with clients to develop and implement effective Google...
-
Senior Linux Systems Engineer
vor 2 Wochen
Nürnberg, Bayern, Deutschland Open-Xchange VollzeitOur Mission:We are seeking a motivated and experienced Linux engineer to join our Public Sector Team Education.As a technical subject matter expert, you will work with our customers to deploy our products and launch new platforms.Key Responsibilities:Assess constraints and requirements, discuss technical challenges and create joint solutions.Work out...
-
Software Engineer
vor 3 Wochen
Nürnberg, Bayern, Deutschland EMC Adam GmbH VollzeitAbout the RoleAs a Software Engineer - Expert in Artificial Intelligence, you will be responsible for designing, developing, and testing AI-powered software systems. This is a great opportunity to work with cutting-edge technology and make a real impact on the company's success.Key Responsibilities- Design and develop AI-powered software systems using...
-
Nürnberg, Bayern, Deutschland TeamBank VollzeitBei der TeamBank AG ist unsere Produktfamilie easyCredit ein Experte für Liquiditätsmanagement in der Genossenschaftlichen FinanzGruppe Volksbanken Raiffeisenbanken. Wir glauben daran, dass uns nichts so schnell voranbringt wie der Unternehmergeist und die Eigeninitiative jedes einzelnen Mitarbeiters.Aufgabenbereiche:Unterstützend die operative Umsetzung...
-
Senior IT Project Lead
vor 4 Wochen
Nürnberg, Bayern, Deutschland Evosoft GmbH VollzeitProject OverviewAs a Senior IT Project Lead at evosoft GmbH, you will be responsible for planning, managing, and delivering international IT projects. Your primary goal will be to guarantee project success, customer satisfaction, and team performance.Key ResponsibilitiesPlan and manage international IT projects from start to finish.Act as the contractual...
-
Application Solutions Expert
vor 3 Wochen
Nürnberg, Bayern, Deutschland Danfoss VollzeitJob ResponsibilitiesAs a key member of the Automotive Product Management department at Danfoss, you will play a vital role in driving the development and implementation of cutting-edge automotive products. Your technical expertise and customer-centric approach will enable you to provide consultative services to our sales teams, assess customer requirements,...
-
Senior IT Project Coordinator
vor 4 Wochen
Nürnberg, Bayern, Deutschland evosoft GmbH VollzeitEvosoft GmbH: A Pioneer in IT TechnologiesAt evosoft GmbH, we are seeking a highly skilled Senior IT Project Coordinator to join our team. As a key member of our international project management team, you will be responsible for planning, managing, and delivering complex IT projects. Your expertise will be instrumental in ensuring project success, customer...
-
Qualification Engineer
vor 1 Monat
Nürnberg, Bayern, Deutschland Exyte VollzeitUnlock Your Potential as a Qualification EngineerAt Exyte, we're passionate about innovation and excellence. As a Qualification Engineer, you'll play a crucial role in ensuring the highest standards of quality and safety in our cleanroom facilities.Key Responsibilities:Develop and implement qualification and validation strategies for cleanroom systems and...
-
SAP Marketing Consultant
vor 4 Wochen
Nürnberg, Bayern, Deutschland adesso SE VollzeitDeine RolleWir suchen einen erfahrenen SAP Marketing-Experten, der unsere Kunden bei der Erstellung von Marketing-Konzepten von Personas bis hin zur Optimierung der Customer Journey unterstützt.AufgabenErstellung von Marketing-Konzepten und Optimierung der Customer JourneyFührung von interaktiven Marketing-Workshops mit KundenImplementierung von...
-
Vice President, Global Distribution Partners
vor 3 Wochen
Nürnberg, Bayern, Deutschland Siemens AG VollzeitLead the Charge in Global Distribution PartnershipsAs the Vice President, Global Distribution Partners, you will spearhead our efforts to expand and strengthen our global distribution network. This is a unique opportunity to leverage your expertise in channel sales, distribution landscapes, and team leadership to drive business growth and success.Main...
-
Nürnberg, Bayern, Deutschland Oho Group VollzeitCompany OverviewOho Group is an innovative semiconductor scale-up company shaping its future.Salary and BenefitsUp to 130,000 EUR annually, equity, and additional excellent benefits.Job DescriptionA highly technical role supporting European customers with pre and post-sales technical support. Collaborate closely with sales teams, device and module design...