Global Customer Quality Director

Vor 5 Tagen

Nürnberg, Bayern, Deutschland Danfoss Vollzeit
About the Role

We are seeking a seasoned professional to lead our global customer quality team as the Director of Customer Quality. This pivotal role involves championing an exceptional customer experience journey within our Automotive division.

Key Responsibilities
  • Team Leadership: Lead and nurture a global team of 12 individuals, including 5 managers, to enhance customer satisfaction by fostering close collaboration with sales, engineering, and operations.
  • Quality Strategy: Craft and implement a comprehensive global customer quality improvement strategy to elevate our customers' experience at every touchpoint.
  • Customer Engagement: Engage proactively with customers, traveling to assess product applications firsthand and fostering meaningful connections to understand their needs.
  • Root Cause Analysis: Advocate for the organization's 8D completion process, guiding and facilitating lessons learned through meticulous root cause analysis.
  • Collaboration: Collaborate closely with sales to establish customer trust and transparency by sharing strategic roadmaps and resolving issues promptly.
Requirements
  • Education: Hold a degree in mechanical engineering, materials science, process engineering, or a related technical field.
  • Experience: Possess extensive experience in a customer quality leadership role within the automotive sector.
  • Skills: Demonstrate leadership skills with a focus on fostering collaboration and effective communication, proficiency in problem-solving methodologies, and a dedication to continuous improvement.
  • Language: Fluency in business English, with proficiency in German considered advantageous.
About Danfoss

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. We encourage candidates from diverse backgrounds to apply, even if they do not meet all the requirements listed.

Employee Benefits
  • Bonus system
  • Company car
  • Flexible working hours
  • Possibility to work remotely
  • Pension plan
  • Personal insurance
  • Communication package
  • Opportunity to join Employee Resource Groups
  • State of the art virtual work environment

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