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Technical Support Engineer

vor 3 Monaten


Jena, Thüringen, Deutschland 2230 Laser Imaging Systems GMBH Vollzeit

Position Overview

The role involves providing expert technical assistance and support to our customers, ensuring their equipment operates efficiently and effectively.

Key Responsibilities

  • Assess, troubleshoot, and resolve technical issues related to equipment through various communication methods including phone, remote access, or on-site visits.
  • Document service activities and prepare detailed reports to assist in identifying recurring issues.
  • Act as the primary liaison between the company and clients, ensuring high levels of customer satisfaction.
  • Collaborate with customers to minimize equipment downtime and enhance service delivery.
  • Provide training and support to service engineers globally.
  • Maintain timely communication with all stakeholders involved.
  • Present relevant information effectively to management.
  • Adhere to company security policies and procedures.
  • Follow all health and safety regulations diligently.

Qualifications

  • Bachelor's degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field.
  • Strong hands-on skills in electronic, electrical, pneumatic, and mechanical assembly.
  • Ability to interpret and work with engineering drawings, schematics, and technical documentation.
  • Exceptional analytical and problem-solving abilities.
  • Strong presentation and interpersonal communication skills.
  • Proficient in English and German.
  • Familiarity with MS Office applications.
  • Willingness to travel to customer locations regularly for support and installations (approximately 25%).