Customer Service Representative
vor 2 Wochen
We are seeking a highly motivated and customer-oriented individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter rental experience is seamless and enjoyable.
Key Responsibilities- Verify customer documents, including identity cards and driving licenses, using video software to ensure accurate identification.
- Provide assistance and guidance to customers on using our app, including reservation, unlocking, starting, and returning e-scooters.
- Collaborate with the battery replacement team to ensure a smooth experience for customers.
- Explain our concept, insurance conditions, costs, and payment options to interested customers.
- Offer personalized support in the event of an accident.
- Be customer-focused and able to explain complex concepts in a clear and concise manner.
- Have excellent communication skills and be fluent in Dutch.
- Be able to work shifts and be PC literate.
We are a dynamic and growing company, and we offer a competitive salary and benefits package to our employees. If you are a motivated and customer-oriented individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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Customer Service Representative
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