Customer Service Representative for Mercedes-Benz

vor 2 Wochen


Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
Customer Service Representative for Mercedes-Benz

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Mercedes-Benz. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team to achieve our goals.

Key Responsibilities:
  • Provide exceptional customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with our team to achieve our goals, sharing knowledge and best practices to ensure seamless customer service.
  • Utilize phone calls, emails, and chats to provide a seamless customer experience, responding to inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain a deep understanding of our products and services, providing expert advice to our clients and resolving complex issues.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve our customer service and drive business growth.
Requirements:
  • Fluency in German, with excellent written and spoken communication skills.
  • Very good use of English, with the ability to communicate effectively with clients and colleagues.
  • A profound passion for cars and the automotive industry, with a deep understanding of our products and services.
  • Work experience as a customer support/customer care representative, with a proven track record of delivering exceptional customer service.
  • Highly developed communication and problem-solving skills, with the ability to work collaboratively with our team.
  • A positive attitude, with a strong commitment to delivering exceptional customer service.
What We Offer:
  • Competitive monthly salary, with opportunities for career growth and professional development.
  • Complete relocation support, including assistance with housing, transportation, and other expenses.
  • Healthcare benefits and numerous other discounts, including access to our state-of-the-art fitness center and on-site cafeteria.
  • Fully remunerated training by certified instructors, with opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual with a passion for cars and the automotive industry, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative for Mercedes-Benz.



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