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    Rottenburg an der Laaber, Bayern, Deutschland Somfy GmbH Vollzeit

    Somfy GmbH stands at the forefront of innovation in drive and control technology, specializing in solutions for shutters, sun protection systems, and access gates. Our offerings cater to both residential and commercial markets, ensuring quality and performance that set us apart from the competition.We are currently seeking a Technical Support Specialist to...

Technical Support Specialist

vor 2 Monaten


Lauf an der Pegnitz, Bayern, Deutschland THOMAS SABO Vollzeit

**Mission Statement:**

As a key member of the THOMAS SABO team, you will be responsible for providing exceptional technical support to our business applications, services, and systems. Your mission will be to ensure that our employees have access to the resources they need to perform their jobs efficiently and effectively.

**Key Responsibilities:**

  • Incident Management: You will be the first point of contact for employees who experience technical issues with our systems, applications, or services. Your role will be to troubleshoot and resolve these issues in a timely and professional manner.
  • Problem Management: You will work with internal stakeholders to identify and resolve underlying problems that cause technical issues. Your goal will be to prevent similar issues from occurring in the future.
  • Change Management: You will be responsible for implementing changes to our systems, applications, or services. Your role will be to ensure that these changes are properly tested and validated before they are deployed to production.
  • Service Desk Operations: You will be responsible for managing the day-to-day operations of the service desk, including managing tickets, escalating issues to internal stakeholders, and providing status updates to employees.
  • Technical Support: You will provide technical support to employees who experience issues with our business applications, services, and systems. Your role will be to troubleshoot and resolve these issues in a timely and professional manner.
  • Asset Management: You will be responsible for managing the inventory of our company's assets, including hardware and software. Your goal will be to ensure that our assets are properly configured, updated, and secured.
  • Compliance and Security: You will be responsible for ensuring that our systems, applications, and services are compliant with relevant laws, regulations, and industry standards. Your goal will be to protect our company's data and assets from unauthorized access or malicious activity.

**Requirements:**

  • Technical Skills: You will have a strong understanding of technical concepts, including networking, operating systems, and software applications.
  • Communication Skills: You will have excellent communication skills, including written and verbal communication.
  • Problem-Solving Skills: You will have strong problem-solving skills, including the ability to analyze complex technical issues and develop effective solutions.
  • Teamwork Skills: You will have the ability to work effectively in a team environment, including collaborating with internal stakeholders to resolve technical issues.