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Entry-Level Customer Consultant

vor 3 Monaten


Berlin, Berlin, Deutschland CHECK24 Vollzeit

Entry-Level Customer Consultant (m/w/d) Shopping

Overview

As an Entry-Level Customer Consultant at CHECK24, you will serve as the primary contact for our clientele, assisting them with inquiries related to orders, grievances, payments, and more. Your objective is to ensure an exceptional customer experience and play a vital role in the growth of our organization.

  • Completed vocational training with a focus on business or relevant experience in customer support
  • Prior experience in telephone customer support or client interaction is advantageous
  • Empathetic, solution-focused, with outstanding communication abilities
  • Proficient in German, both written and spoken

Your responsibilities encompass:

  • Supporting customers with all inquiries pertaining to orders, grievances, payments, etc.
  • Creating a distinctive customer experience through courteous phone and email communications
  • Managing intricate customer issues with a composed and attentive demeanor
  • Acting as an intermediary between customers and service providers
  • Contributing suggestions to enhance our operational processes

What we provide:

  • Stability of a well-established organization with the dynamism of a start-up
  • Personalized training and development opportunities
  • Promising career advancement prospects
  • Competitive salary
  • Team-building events and activities
  • Supportive and collegial work atmosphere
  • Additional benefits such as complimentary beverages, wellness classes, and bike leasing options