Service Expert Customer Care Specialist

vor 1 Tag

Nürnberg, Bayern, Deutschland Mercedes-Benz Vollzeit
About the Role

We are seeking a highly skilled and customer-focused Service Expert to join our team at Mercedes-Benz. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities
  • Act as the first point of contact for our workshop customers, providing expert advice and support.
  • Record and process vehicle and order data accurately and efficiently.
  • Accept and process vehicles digitally, using our photo box, telediagnosis, and service lead systems.
  • Pre-qualify, create, and process repair orders in our system, ensuring timely and accurate completion.
  • Prepare vehicles for workshop processing as required, ensuring a smooth and efficient workflow.
  • Track completion dates and inform customers promptly, ensuring excellent communication and customer satisfaction.
  • Carry out vehicle handovers, including invoice declaration, and explain vehicle and system functions to our customers.
  • Ensure a smooth process within the service team, working collaboratively to achieve excellent results.
Requirements
  • Completed commercial or technical vocational training.
  • Strong interpersonal skills and a high level of customer and service orientation.
  • Competent, confident, and friendly demeanor.
  • Ability to work in a team and flexibility in organizing working hours.
  • Good comprehension skills, including the use of current IT systems.
What We Offer

As a Service Expert at Mercedes-Benz, you will enjoy a range of benefits, including:

  • An attractive salary and special company benefits.
  • A regulated working time model within the framework of a 35-hour week.
  • Days annual leave with a 5-day week.
  • Paid time off for important family events.
  • Extensive qualification opportunities.
  • Individual development opportunities.
  • An employer-financed company pension scheme.
  • An in-house company health insurance fund with attractive health promotion.
  • Regular health days with health checks.
  • Attractive annual car purchase and rental models via the company employee business.
  • Discounted purchase of Mercedes-Benz Group shares.

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