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Customer Support Specialist
vor 2 Monaten
We are seeking a highly skilled and experienced professional to join our team as a Customer Support Specialist. As a key member of our Global Customer Care team, you will be responsible for providing exceptional support to our customers regarding our Protection portfolio.
Key Responsibilities- Execute after-sales support for our global customers regarding Protection portfolio.
- Interact with customers and Siemens regional companies to understand their demands and collect respective information needed for clarification of technical issues.
- Troubleshoot failure scenarios to identify the root cause of the behavior and propose feasible solutions.
- Collaborate with your peers within Global Customer Care, R&D, Sales, and PLM functions to ensure smooth customer interactions and case resolution.
- Support in developing solutions for customers using AI technologies.
- Participate in knowledge exchange within the customer support team and with experts.
- Achieve performance targets and support Global Customer Care to improve customer satisfaction.
- The basis of your success is a completed bachelor's degree in computer science, electrical engineering, telecommunications, or a related field.
- You understand electrical engineering principles, power systems, and protection schemes.
- You have several years of professional experience in configuration, testing, and commissioning of protection devices, especially transformer, generator, busbar, and line protection.
- You demonstrate experience in communication of protection devices via standard protocols as IEC 61850, including process bus technology.
- Basic knowledge in software programming (for example: Python, C++, xml, Visual Studio Code) would be an advantage.
- You have a strong customer focus, excellent communication skills, a convincing manner, and a winning personality.
- You are ready to take on responsibility and address topics independently as well as reliably driving them forward and adapt to change.
- You have deep problem-solving skills with high attention to details.
- The ability to collaborate effectively across diverse cultures and backgrounds is key to your success.
- Proficiency in spoken and written English and German rounds off your profile.
- 2 to 3 days of mobile working per week as a global standard.
- Attractive remuneration package.
- Development opportunities for both personal and professional growth.
- 30 leave days and a variety of flexible working models that allow time off for yourself and your family.
