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Service Expert Customer Care Specialist
vor 2 Monaten
**About the Role**
We are seeking a highly skilled Service Expert Customer Care Specialist to join our team at Mercedes-Benz. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our customers.
**Key Responsibilities**
• First point of contact for our workshop customers, providing expert advice and guidance on our vehicles and services
• Record and manage vehicle and order data, ensuring accuracy and efficiency
• Accept and process vehicles digitally, utilizing our photo box, telediagnosis, and service lead systems
• Pre-qualify, create, and process repair orders in our system, ensuring timely and effective resolution
• Prepare vehicles for workshop processing as required, ensuring a seamless experience for our customers
• Track completion dates and inform customers promptly, maintaining open communication
• Carry out vehicle handovers, including invoice declaration, and provide expert explanations on vehicle and system functions
• Ensure a smooth process within the service team, fostering collaboration and efficiency
**Requirements**
• Completed commercial or technical vocational training
• Strong interpersonal skills and a high level of customer and service orientation
• Competent, confident, and friendly demeanor
• Ability to work in a team and adapt to changing priorities
• Flexibility in organizing working hours and a strong work ethic
• Good comprehension skills, including the use of current IT systems
• The ability to create lasting, resilient, and professional customer relationships
**What We Offer**
• Attractive salary and special company benefits
• Regulated working time model within a 35-hour week
• Days annual leave with a 5-day week
• Paid time off for important family events
• Extensive qualification opportunities and individual development plans
• Employer-financed company pension scheme and in-house company health insurance fund
• Attractive annual car purchase and rental models
• Discounted purchase of Mercedes-Benz Group shares and a free custody account at Deutsche Bank
