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Service Delivery Specialist
vor 2 Monaten
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Service Expert Customer Care Specialist
vor 2 Monaten
We are seeking a highly skilled and customer-focused Service Expert to join our team at Mercedes-Benz. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities- Act as the first point of contact for our workshop customers, providing expert advice and guidance on our vehicles and services.
- Record and manage vehicle and order data, ensuring accuracy and efficiency.
- Process vehicles digitally, including photo box, telediagnosis, and service lead.
- Pre-qualify, create, and process repair orders in our system, ensuring timely and effective resolution.
- Prepare vehicles for workshop processing as required, ensuring a smooth and efficient workflow.
- Track completion dates and inform customers promptly, maintaining excellent communication and customer satisfaction.
- Conduct vehicle handovers, including invoice declaration, and explain vehicle and system functions to our customers.
- Ensure a smooth process within the service team, collaborating with colleagues to achieve excellent results.
- Completed commercial or technical vocational training.
- Strong interpersonal skills and a high level of customer and service orientation.
- Competent, confident, and friendly demeanor.
- Ability to work in a team and adapt to changing priorities.
- Flexibility in organizing working hours and a willingness to learn and develop.
- Good comprehension skills, including the use of current IT systems.
As a Service Expert at Mercedes-Benz, you will enjoy a range of benefits, including:
- An attractive salary and special company benefits.
- A regulated working time model within the framework of a 35-hour week.
- Days annual leave with a 5-day week.
- Paid time off for important family events.
- Extensive qualification opportunities and individual development plans.
- An employer-financed company pension scheme.
- An in-house company health insurance fund with attractive health promotion and regular health checks.
- Attractive annual car purchase and rental models via the company employee business.
- Discounted purchase of Mercedes-Benz Group shares and a free custody account at Deutsche Bank.
