Virtual Customer Success Partner

Vor 3 Tagen

Hamburg, Hamburg, Deutschland SAP Vollzeit

About SAP

SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide to work more efficiently and make better business decisions. Our company culture is built on collaboration, innovation, and a passion for helping our customers succeed.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our Virtual Customer Success team. As a key member of our team, you will be responsible for managing the overall customer relationship, ensuring customer success, and driving business growth.

Key Responsibilities

  • Manage customer relationships and develop strategic plans to drive business growth and customer success
  • Collaborate with internal stakeholders, including Sales, Product Management, and Professional Services, to ensure seamless customer experience
  • Proactively engage with customers to understand their business needs and provide tailored solutions
  • Develop and implement customer success strategies to drive adoption and renewal of SAP Signavio solutions
  • Act as a liaison between Product Management and customers to drive product development and improvements
  • Share customer insights and best practices with SAP Signavio strategists to inform product development and business strategy

Requirements

  • Proven experience in customer-facing roles, with a strong track record of driving business growth and customer success
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to develop and implement effective customer success strategies
  • Experience with SAP Signavio or similar business process management solutions is a plus
  • Proficient in English and German languages

About the Role

This is a parental leave cover with a limited contract. All SAP locations in Germany are possible. The role will involve working in a cross-functional team, collaborating with internal stakeholders, and engaging with customers to drive business growth and customer success.

What We Offer

SAP is committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a comprehensive compensation package.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our recruitment team.

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