Account Delivery Manager

Vor 6 Tagen

Berlin, Berlin, Deutschland Infoplus Technologies UK Limited Vollzeit
Job Description

Account Service Delivery Manager

We are seeking an experienced Account Service Delivery Manager to join our team at Infoplus Technologies UK Limited. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of our programs and projects.

Key Responsibilities:

  • Day-to-day delivery management throughout the program/project lifecycle, ensuring a consistent high-bar on excellence and program delivery.
  • Experience delivering on Managed Services, with the ability to coordinate between multiple Service Lines and their deliverables.
  • Hands-on managed and delivered at least one large Product Engineering program or Cloud-based implementation program.
  • Proficient knowledge of Agile/Delivery Management principles and processes, including SCRUM and SaFE Agile practices.
  • Drive technology initiatives within the program to improve end-to-end Customer Experience.
  • Define program governance controls, manage program budget, and perform periodic cost and productivity analyses.
  • Ability to use hard data and engineering metrics to make and support decisions.
  • Anticipate bottlenecks, provide escalation management, and balance business needs vs technical constraints.
  • Manage expectations and communication with Senior customer stakeholders regarding program progress and key decisions.
  • Drive effective teamwork across geos, strong communication, and collaboration, and commitment across multiple disparate groups with competing priorities.
  • Prepare management reporting, track profitability, and quality, and manage the delivery teams.
  • Experience in preparing/presenting the program level status to Senior customer executives with good communication skills and attention to detail.

Requirements:

  • Strong experience in delivery management, preferably in a Managed Services environment.
  • Proven track record of delivering large-scale programs or projects.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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