Aktuelle Jobs im Zusammenhang mit Customer Success Specialist - Berlin, Berlin - eduBITES GmbH
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Customer Success Specialist
vor 2 Monaten
We are seeking a highly skilled and experienced professional to join our team as a Customer Success Specialist. As a key member of our team, you will be responsible for ensuring the successful implementation and adoption of our innovative learning solutions by our clients.
Key Responsibilities:
- Client Relationship Management:
- Develop and maintain strong relationships with our clients to understand their business needs and goals.
- Work closely with clients to identify opportunities for optimizing their learning strategies and maximizing the impact of our solutions.
- Foster long-term, value-driven relationships with clients to ensure their continued success and satisfaction.
- Project Coordination & Delivery:
- Manage and oversee multiple projects to ensure timely and successful delivery.
- Collaborate with internal teams to ensure smooth execution and client satisfaction.
- Coordinate cross-functional efforts to align project outcomes with client expectations and company goals.
- Strategic Advisory & Optimization:
- Work with clients to identify opportunities for optimizing their learning strategies and maximizing the impact of our solutions.
- Support business growth by identifying new client needs and suggesting tailored solutions that meet those needs.
- Gather and analyze feedback from clients to contribute to the continuous improvement of our products and services.
- Communication & Content Development:
- Create and manage communication materials that drive customer engagement and product adoption.
Requirements:
- Professional Experience:
- 2-5 years of experience in a role involving project management, client engagement, or strategic consulting, ideally in a dynamic and fast-paced environment.
- Experience in the learning or knowledge management field is a plus, but not a requirement.
- Skills & Competencies:
- Proficiency in German and English, both spoken and written.
- Exceptional organizational skills, with the ability to juggle multiple projects and priorities effectively.
- A proactive and solution-oriented mindset, with a focus on delivering results and driving client success.
- Technologically adept, with experience using task/project management software, communication platforms, etc.
- Cultural Fit:
- Passionate about education and technology, with a strong interest in the transformative potential of AI in learning environments.
- A collaborative team player who thrives in a start-up culture and is eager to contribute to a growing and innovative company.
We are eduBITES GmbH, a dynamic and innovative company that is reshaping corporate education. We help companies to put knowledge into action by capturing and transforming it into engaging learning experiences with the power of AI and synthetic media.
