Client Relations Specialist

vor 4 Wochen

Hamburg, Hamburg, Deutschland Kellanova Vollzeit

Are you prepared to take on a rewarding role in the realm of Supply Chain? Join us as a Client Relations Specialist (m/f/d) and become an essential connection between our esteemed clients and effective logistics operations. As the orchestrator of order management, you will confront challenges directly, ensuring seamless delivery and client satisfaction. Collaborating with clients at various levels, you will identify trends, resolve logistical challenges, and keep the flow of commerce uninterrupted.

Located in a dynamic environment, you will benefit from a hybrid, flexible work arrangement while enjoying perks such as an annual performance bonus, meal vouchers, subsidized public transport, and much more. Your contributions will pave the way for career advancement—whether within our Client Services & Logistics team or in other exciting roles. Are you ready to make a difference?

Key Responsibilities

  • Main Point of Contact – Serves as the primary liaison for designated clients and sales team members, ensuring effective communication and coordination.
  • Order Management Oversight – Oversees the processing of client orders from initiation to delivery, ensuring consistent and dependable service.
  • Issue Resolution – Facilitates the resolution of order management challenges, including EDI issues, order holds/releases, trading terms, pricing discrepancies, and order modifications/cancellations.
  • Proactive Engagement – Conducts proactive outreach with clients to ensure accurate and timely ordering of de-lists or new listings.
  • Timely Updates – Provides timely updates to clients throughout the order management process regarding service levels, delivery delays, and product shortages, offering alternative solutions when necessary.

Qualifications

  • A university degree, a successful apprenticeship, or relevant experience.
  • Proficiency in Excel and preferably some familiarity with SAP.
  • A good command of both German and English.
  • An adaptable mindset, with a desire to learn and seek improvement opportunities.

Next Steps

Once you submit your application, it will be reviewed by a dedicated recruiter. Please allow some time for a response via email or phone. For insights into our hiring process and more about what we offer, please visit our website. If you join our team, you will be recognized for the impact you make. Our comprehensive benefits package provides support for various life events, both significant and minor. Be sure to inquire about specific details during your recruitment process.

About Us

At Kellanova, we are committed to our vision of becoming the world's leading snacks-led powerhouse, unlocking the full potential of our distinctive brands and passionate workforce. Our portfolio includes iconic, world-class brands such as Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, and Crunchy Nut.

Kellanova's Culture of Best encourages us to bring our best to every endeavor in pursuit of our vision. Our culture celebrates boldness and empowers our employees to challenge the status quo, achieve results, and succeed together.

Our focus on Equity, Diversity, and Inclusion (ED&I) fosters a culture of belonging where all employees are valued and inspired to share their passions, talents, and ideas.

We are on a journey to excellence. Will you join us?

Kellanova is an Equal Opportunity Employer dedicated to providing an inclusive work environment, ensuring a seat for everyone at the table, and embracing the diverse talents of our workforce. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website.

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