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Client Relations Specialist, Plastics

vor 2 Monaten


Hamburg, Hamburg, Deutschland Astrantia Talent Vollzeit

Client Relations Specialist, located in Germany

Astrantia Talent is honored to partner with a company that has been thriving and expanding on a global scale since the 1980s. With over four decades of expertise and ongoing innovation, this organization has positioned itself as a premier distributor of Polymers and Chemicals across the globe.

Position Overview:

We are in search of a dedicated and customer-oriented professional to join our team as a Client Relations Specialist within the plastics sector. In this capacity, you will be tasked with delivering exceptional customer service and fostering a reliable business rapport. Your role will involve engaging with clients, addressing their questions and concerns, and ensuring their requirements are fulfilled promptly and effectively.

Key Responsibilities

  • Act as the primary liaison for clients, responding to their inquiries through phone and email communications.
  • Assist clients in selecting products, offering insights on specifications, pricing, and availability.
  • Accurately and efficiently process orders, ensuring all necessary documentation is completed.
  • Address client complaints and issues, collaborating with other departments to achieve satisfactory resolutions.
  • Provide post-sale support to ensure client satisfaction and encourage repeat business.
  • Work alongside the sales team to identify potential sales opportunities and contribute to overall sales growth.
  • Maintain current knowledge of products and industry trends to effectively respond to client inquiries.
  • Validate and document client orders.
  • Analyze inventory and manage material allocations.
  • Oversee the complete customer order process (registration, deadline review, documentation).
  • Keep clients updated on the status and progress of their orders.
  • Handle billing and follow up on client payments.
  • Analyze and resolve issues and disputes with both internal and external contacts.
  • Escalate unresolved issues that may affect other suppliers or clients.
  • Engage in departmental management routines.
  • Participate in innovation and continuous improvement initiatives.

Qualifications

  • Prior experience in a customer service position, ideally within the plastics sector.
  • Outstanding communication and interpersonal skills, with the ability to establish rapport with clients.
  • Strong problem-solving skills, demonstrating a proactive and solution-focused mindset.
  • Detail-oriented, capable of accurately processing orders and documentation.
  • Proficient in MS Office and CRM software.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Strong organizational skills, with the capacity to work independently as well as collaboratively.
  • Flexibility while adhering to compliance with relevant procedures.
  • Fluency in German and English is essential; proficiency in an additional language is advantageous.

For further inquiries, please reach out to our recruitment team.