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Sales Operations Manager

vor 3 Monaten


Plattling, Bayern, Deutschland CSA Group Vollzeit

Employment Status:

Permanent

Time Type:

Full-time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At CSA Group, we are driven by a vision of enhancing global safety, sustainability, and quality of life. Our mission has been unwavering for nearly a century, evolving from the establishment of the first engineering standard for railway bridges in 1919 to the development of over 3,500 standards, codes, and related products today.

With our headquarters in Canada and a robust presence spanning more than 30 laboratories and offices across Europe, Asia, and North America, CSA Group is dedicated to testing, inspecting, and certifying a diverse array of products—from everyday household items to cutting-edge technologies—ensuring they meet rigorous safety, performance, and environmental standards.

Our workforce takes pride in making a meaningful impact on people's lives through our endeavors. We seek individuals who share this commitment to excellence.

Job Summary:

Key Responsibilities:

Provide leadership and guidance to the regional Customer Care Specialists (CCSs) and Key Account Managers (KAMs) consistently. Inspire and encourage cross-selling initiatives and exceptional customer service. Act decisively to resolve customer issues and complaints effectively. Recruit, train, and develop regional CCSs and KAMs to achieve commercial objectives and targets. Facilitate strong communication and ensure alignment with corporate goals and vision. Contribute to strategic planning by understanding our customers' business landscapes. Implement promotional campaigns effectively. Regularly assess sales processes to guarantee efficiency, effectiveness, and accuracy. Participate in and lead special projects as necessary, making recommendations for process improvements and following up to ensure objectives are met.

Preferred Qualifications:

A University Degree or College Diploma in Business Administration, Sales & Marketing, or related fields. A minimum of 10 years of technical sales experience with a proven track record of exceeding goals. Ability to create clear, effective, and professional written communications and presentations. Proficient IT skills (Microsoft Office), along with strong communication and interpersonal abilities. Excellent written and spoken English is essential. Strong problem-solving and decision-making skills, with the ability to meet deadlines and work under pressure when necessary.

Our Offer:

An engaging and diverse role in the sales sector to support the ongoing growth of CSA Group. Opportunities for remote work and flexible working hours. A Fitness & Health Program to promote a balanced work routine. A company pension plan. Permanent direct employment with a future-proof career.