Customer Success Manager, DACH, Mid-Touch
vor 1 Woche
The Role: How You'll Make an Impact at Personio
This position can be office-based (hybrid) in a major European city. At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of the Emerging Corporates Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale.
Key Responsibilities:
- Manage up to 70 Emerging Corporates customers in the Mid Market.
- Build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their customer life-cycle journey at Personio.
- Prioritize based on customer focus to ensure that no customer is overlooked or underserved.
- Leverage data to effectively drive the successful adoption and retention of your customers.
- Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Growth Manager.
- Act as the voice of the customer and help translate their needs into product requirements.
- Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures.
Requirements:
- ±2 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company.
- Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
- The ability to identify upsell opportunities and develop actionable plans to drive expansion.
- An analytical mindset in combination with a strong sense of accountability and ownership.
- A deep understanding of value drivers in recurring revenue business models.
- The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
- Fluent in German and English.
About Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Why Work at Personio?
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity.
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation).
- Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative.
- Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares.
- Find your best way to work with our office-led, remote-friendly PersonioFlex Most teams offer a roughly 50% remote, 50% in-office working framework.
- Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more.
- Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations.
- Engage in a high-impact working environment with flat hierarchies and short decision-making processes.
About Us
Bring your best. Make your mark. We're using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.
Our Principles
- Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers.
- Deliver Exceptional Results: We dream big and move with urgency to make great things happen.
- Elevate One Another: We work together as trusted partners to amplify our collective impact.
- Care to Challenge: We care personally and challenge directly to unlock our full potential.
- Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
-
Customer Success Associate/Manager Mid-Market
vor 1 Woche
Munich, Bayern, Deutschland LeanIX VollzeitAbout LeanIXLeanIX is a leading provider of enterprise architecture management (EAM) software, empowering organizations to create transparency and make informed decisions about their IT landscapes.Job SummaryWe are seeking a highly motivated and experienced Customer Success Associate/Manager to join our team. As a key member of our Customer Success...
-
Customer Success Associate/Manager Mid-Market
Vor 4 Tagen
Munich, Bayern, Deutschland LeanIX VollzeitAbout LeanIXLeanIX is a leading provider of enterprise architecture management (EAM) software, empowering organizations to create transparency and make informed decisions about their IT landscapes.Job SummaryWe are seeking a highly motivated and experienced Customer Success Associate/Manager to join our team. As a key member of our customer success...
-
Customer Success Associate/Manager Mid-Market
Vor 4 Tagen
Munich, Bayern, Deutschland LeanIX VollzeitAbout LeanIXLeanIX is a leading provider of enterprise architecture management (EAM) software, empowering organizations to create transparency and make informed decisions about their IT landscapes.Job SummaryWe are seeking a highly motivated and experienced Customer Success Associate/Manager to join our team. As a key member of our customer success...
-
Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland Personio VollzeitAbout the RoleThis position can be office-based (hybrid) in a dynamic environment. At Personio, Customer Experience is an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of the Emerging Corporates (Mid-Touch) Team, you...
-
Customer Success Manager
vor 1 Woche
Munich, Bayern, Deutschland Personio VollzeitAbout the RoleThis position can be office-based (hybrid) in a dynamic environment. At Personio, Customer Experience is an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of the Emerging Corporates (Mid-Touch) Team, you...
-
Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Rapid7 VollzeitAbout the RoleThe Customer Success Manager at Rapid7 plays a vital part in ensuring the success of our customers in the DACH region. This role is responsible for managing a portfolio of customers, driving adoption of our products, and identifying opportunities for growth.Key Responsibilities:Revenue Growth: Achieve revenue targets and ensure timely renewals...
-
Senior Account Customer Success Manager
Vor 6 Tagen
Munich, Bayern, Deutschland Palo Alto Networks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth for our largest and most strategic customers in the EMEA...
-
Senior Account Customer Success Manager
Vor 7 Tagen
Munich, Bayern, Deutschland Palo Alto Networks VollzeitAbout the RoleWe are seeking a highly skilled and experienced Senior Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth for our largest and most strategic customers in the EMEA...
-
Customer Success Specialist
Vor 3 Tagen
Munich, Bayern, Deutschland Swiss Re VollzeitAbout the RoleAs a Customer Success Specialist for our SaaS platform, you will be responsible for onboarding and managing new customers to ensure their satisfaction throughout the entire lifecycle and usage period of our platform, 'Risk Data and Services' (RDS). Your focus will be on customers from the DACH region, with occasional on-site visits possible.You...
-
Customer Success Specialist
Vor 3 Tagen
Munich, Bayern, Deutschland Swiss Re VollzeitAbout the RoleAs a Customer Success Specialist for our SaaS platform, you will be responsible for onboarding and managing new customers to ensure their satisfaction throughout the entire lifecycle and usage period of our platform, 'Risk Data and Services' (RDS). Your focus will be on customers from the DACH region, with occasional on-site visits possible.You...
-
Senior Account Customer Success Manager
vor 8 Stunden
Munich, Bayern, Deutschland Palo Alto Networks VollzeitAbout the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...
-
Senior Account Customer Success Manager
vor 8 Stunden
Munich, Bayern, Deutschland Palo Alto Networks VollzeitAbout the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...
-
Customer Success Manager
Vor 3 Tagen
Munich, Bayern, Deutschland Rapid7 VollzeitAbout the RoleThe Rapid7 Customer Success Manager is a key member of our team, responsible for managing a defined book of business in DACH to ensure our customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew and grow their licenses year-over-year.Key ResponsibilitiesConsistently achieve monthly and quarterly renewal revenue...
-
Customer Success Manager
Vor 3 Tagen
Munich, Bayern, Deutschland Rapid7 VollzeitAbout the RoleThe Rapid7 Customer Success Manager is a key member of our team, responsible for managing a defined book of business in DACH to ensure our customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew and grow their licenses year-over-year.Key ResponsibilitiesConsistently achieve monthly and quarterly renewal revenue...
-
Strategic Customer Success Manager
Vor 3 Tagen
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success Planning: Develop and execute comprehensive account plans to ensure customer...
-
Strategic Customer Success Manager
Vor 3 Tagen
Munich, Bayern, Deutschland DataGuard VollzeitAbout the RoleDataGuard is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesCustomer Success Planning: Develop and execute comprehensive account plans to ensure customer...
-
Strategic Customer Success Manager
vor 8 Stunden
Munich, Bayern, Deutschland DataGuard VollzeitJob DescriptionAt DataGuard, we're seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success and...
-
Strategic Customer Success Manager
vor 8 Stunden
Munich, Bayern, Deutschland DataGuard VollzeitJob DescriptionAt DataGuard, we're seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer growth, retention, and satisfaction.Key ResponsibilitiesDevelop and execute comprehensive account plans to ensure customer success and...
-
Account Manager
Vor 6 Tagen
Munich, Bayern, Deutschland Palo Alto Networks VollzeitAbout the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...
-
Account Manager
vor 1 Woche
Munich, Bayern, Deutschland Palo Alto Networks VollzeitAbout the RoleWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesManage high-touch,...
