Senior Account Customer Success Manager
vor 2 Monaten
About the Role
We are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.
Key Responsibilities
- Manage high-touch, high-visibility post-sales engagements with our largest customers, ensuring seamless adoption and consumption of our products.
- Partner with cross-functional teams, including Sales, Professional Services, and Support, to develop and execute customized success plans that drive customer value and growth.
- Act as a trusted advisor to C-suite executives and technical teams, providing expert guidance on cybersecurity best practices and solutions.
- Develop and maintain strong relationships with customers, understanding their security priorities and translating them into actionable success plans.
- Collaborate with internal stakeholders to identify expansion opportunities and ensure successful renewals.
Requirements
- 8+ years of professional experience in a customer-facing role, with a proven track record of driving business value and growth.
- Specialization in software product and service delivery to strategic customers, with expertise in Cloud Security, DevSecOps, Network Security, or Security Operations.
- Proven ability to interact with C-suite executives and technical teams at various levels of technical and non-technical depth.
- Expertise in customer guidance throughout the customer journey, with a focus on value realization and managing customer escalations.
- Fluent German speaking skills alongside English is required for this role.
About Us
Palo Alto Networks is a trailblazer in the cybersecurity industry, committed to providing innovative solutions that protect our digital way of life. We celebrate diversity and inclusion in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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