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Service Operations Claims Manager

vor 3 Monaten

Hattersheim, Hessen, Deutschland Poly-clip System GmbH & Co. KG Vollzeit
Become a part of our team as a Customer Complaint Resolution Manager at Poly-clip System GmbH & Co. KG
  • Full-time employment opportunity
  • Hybrid work arrangement
  • Competitive salary and comprehensive benefits

As a reputable family-owned enterprise, we prioritize quality and customer satisfaction. If you have a strong commitment to addressing customer grievances and enhancing service protocols, this position is tailored for you.

Your key responsibilities will encompass:
  • Managing customer grievances and monitoring resolution status
  • Investigating the underlying causes of service issues and executing corrective actions
  • Collaborating with various teams to improve service standards
  • Keeping thorough records of complaints and patterns
  • Providing regular updates on complaint statistics to leadership
  • Ensuring prompt and effective resolution of all customer issues
Your qualifications include:
  • Degree in Engineering, Business Administration, or a related discipline
  • Previous experience in complaint handling or customer support
  • Strong analytical skills and technical acumen
  • Proficiency in both German and English
  • Skilled in MS Office and service management applications
  • Able to work both independently and as part of a team
What we provide:
  • Contemporary work environment in a scenic setting
  • Flexible working hours and options for remote work
  • Opportunities for career advancement
  • Attractive compensation and benefits package

If you are eager to enhance customer service and contribute to a vibrant team, we welcome your application.