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Customer Service Representative for Mercedes-Benz

vor 2 Monaten


Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Teleperformance Greece. As a Customer Service Representative, you will be the primary point of contact for customer requests, representing one of the world's most esteemed car brands, Mercedes-Benz.

Key Responsibilities
  • Provide exceptional customer service through phone calls, emails, and chats, ensuring a seamless customer experience.
  • Respond to inquiries about products and services, offering expert advice on a range of car-related matters.
  • Resolve issues as they arise, addressing customers' concerns in a professional and timely manner.
  • Turn every customer into a happy customer by providing personalized solutions and exceeding their expectations.
Requirements
  • Fluency in German.
  • Very good use of English - both in written and spoken language.
  • A profound passion for cars is a big plus.
  • Work experience as a customer support/customer care representative for at least 6 months will be preferred.
  • Highly developed communication skills.
  • A genuine problem-solving mentality and a deep sense of ownership.
  • Tech savviness and learning agility.
  • A positive attitude.
What We Offer
  • Complete relocation support, including all costs from the moment you leave your house until the moment you are ready to rent your first home in Greece.
  • Competitive monthly salary + 2 extra salaries per year.
  • Refer-A-Friend program, with great bonuses for bringing your friends.
  • Health care benefits and numerous other discounts.
  • Fully remunerated training by certified instructors.
  • A career path within a company of over employees.
  • Special events and community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • The opportunity to work for a Great Place to Work-Certified Company.
About Us

Teleperformance Greece is a multinational company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. We are a Great Place to Work-Certified Company, committed to providing a positive and inclusive work environment for our employees.