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Technical Support Professional

vor 2 Monaten


Köln, Nordrhein-Westfalen, Deutschland educcare Lösungen für Familie und Beruf GmbH Vollzeit
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at educcare Lösungen für Familie und Beruf GmbH. As an IT Support Specialist, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Install, configure, and maintain software and hardware
  • Manage and maintain our IT systems, including servers, networks, and databases
  • Develop and implement technical solutions to improve system performance and efficiency
  • Collaborate with other teams to ensure seamless integration of IT systems
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum 2 years of experience in IT support or related field
  • Excellent technical skills, including knowledge of operating systems, software applications, and hardware
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options
  • Access to cutting-edge technology and tools