Technical Support Specialist

vor 4 Wochen

Köln, Nordrhein-Westfalen, Deutschland Solplanet Vollzeit
About Solplanet

Solplanet is a leading provider of renewable energy solutions, driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers, and end-users.

Job Description

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for:

  • Providing technical support to customers through training, application engineering services, and general technical consultancy.
  • Developing and maintaining strong relationships with key stakeholders in our distributor, installer, and/or EPC network.
  • Collaborating with sales teams to maintain customer relationships, gain customer trust, and strengthen customer loyalty.
  • Delivering online or onsite training to customers.
  • Establishing and maintaining knowledge of current and upcoming local regulatory requirements related to Solplanet products.
  • Leveraging your technical expertise to provide feedback and suggestions to Product Management to enhance Solplanet's product roadmap.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree or above in a technical field, preferably electrical engineering, renewable energy, or photovoltaic engineering.
  • Business fluency in German and English.
  • In-depth knowledge of technical requirements for PV, energy storage systems, and EV chargers.
  • Ability to work independently and focused in a dynamic environment.
  • Quick learner with a desire to deepen knowledge in the renewable energy industry.
What We Offer

We offer a unique opportunity to be part of a spirited and diverse team of passionate experts working in an open-minded environment. You will have the chance to develop personally and professionally, grow internally within an international environment, and be part of an ambitious and rapidly growing team in the renewable energy industry.

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