Technical Support Specialist

vor 1 Monat


Leipzig, Sachsen, Deutschland wu personal GmbH Vollzeit

Als Fachleute für IT-Personal und kaufmännische Berufe im Rahmen der Arbeitnehmerüberlassung sowie im Dienstleistungsvertrag, unterstützen wir renommierte nationale und internationale IT-Unternehmen.

Für den IT-Support unseres Kunden, einem führenden herstellerunabhängigen IT-Dienstleister mit globaler Präsenz, suchen wir mehrere Teilzeitkräfte (20h/Woche) für den 1st Level Support.


IT-Support / Service Desk Unterstützung (Teilzeit 20h/Woche) - Die Position kann nach der Einarbeitung größtenteils remote durchgeführt werden -

JOBPROFIL - ID 9748

AUFGABEN
  • Entgegennahme von Supportanfragen über Telefon, Ticketsystem und E-Mail
  • Analyse und Behebung technischer Probleme im First-Level-Support
  • Dokumentation der Supportvorgänge im Ticketsystem
  • Hauptansprechpartner für IT-bezogene Anfragen und Probleme der Anwender
  • Bereitschaft zu regelmäßigen Bürobesuchen am Standort des Auftraggebers
KENNTNISSE
  • IT-Affinität, auch IT-Quereinsteiger mit entsprechenden Kenntnissen sind willkommen
  • Erfahrung im IT-Bereich oder im 1st Level Support, IT-Support, IT-Kundensupport oder als Servicedesk-Mitarbeiter
  • Kenntnisse im Umgang mit einem Ticketsystem oder Call Center Ticketing-System
  • Gute bis sehr gute Kenntnisse in Windows 7 und Windows 10 sowie der Microsoft Office Produktpalette
  • Gute bis sehr gute Deutschkenntnisse in Wort und Schrift (mindestens Berlitz-Level B2+ bis C1)
  • Bereitschaft zur Teilnahme an einer Sicherheitsüberprüfung
LEISTUNGEN
  • Tarifgebundener Arbeitsvertrag
  • Festes Monatsgehalt mit übertariflicher Vergütung
  • Projektzulage ab dem ersten Einsatztag
  • Urlaubs- und Weihnachtsgeld
  • Vergütung nach dem Equal-Pay-Modell
  • Mitarbeiterempfehlungsprogramm
  • Langfristige Einsätze bei Kunden
  • Hohe Übernahmequote beim Kunden


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