Technical Support Specialist
vor 1 Monat
Als Fachleute für IT-Personal und kaufmännische Berufe im Rahmen der Arbeitnehmerüberlassung sowie im Dienstleistungsvertrag, unterstützen wir renommierte nationale und internationale IT-Unternehmen.
Für den IT-Support unseres Kunden, einem führenden herstellerunabhängigen IT-Dienstleister mit globaler Präsenz, suchen wir mehrere Teilzeitkräfte (20h/Woche) für den 1st Level Support.
IT-Support / Service Desk Unterstützung (Teilzeit 20h/Woche) - Die Position kann nach der Einarbeitung größtenteils remote durchgeführt werden -
JOBPROFIL - ID 9748
AUFGABEN
- Entgegennahme von Supportanfragen über Telefon, Ticketsystem und E-Mail
- Analyse und Behebung technischer Probleme im First-Level-Support
- Dokumentation der Supportvorgänge im Ticketsystem
- Hauptansprechpartner für IT-bezogene Anfragen und Probleme der Anwender
- Bereitschaft zu regelmäßigen Bürobesuchen am Standort des Auftraggebers
- IT-Affinität, auch IT-Quereinsteiger mit entsprechenden Kenntnissen sind willkommen
- Erfahrung im IT-Bereich oder im 1st Level Support, IT-Support, IT-Kundensupport oder als Servicedesk-Mitarbeiter
- Kenntnisse im Umgang mit einem Ticketsystem oder Call Center Ticketing-System
- Gute bis sehr gute Kenntnisse in Windows 7 und Windows 10 sowie der Microsoft Office Produktpalette
- Gute bis sehr gute Deutschkenntnisse in Wort und Schrift (mindestens Berlitz-Level B2+ bis C1)
- Bereitschaft zur Teilnahme an einer Sicherheitsüberprüfung
- Tarifgebundener Arbeitsvertrag
- Festes Monatsgehalt mit übertariflicher Vergütung
- Projektzulage ab dem ersten Einsatztag
- Urlaubs- und Weihnachtsgeld
- Vergütung nach dem Equal-Pay-Modell
- Mitarbeiterempfehlungsprogramm
- Langfristige Einsätze bei Kunden
- Hohe Übernahmequote beim Kunden
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