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Technical Customer Support Specialist
vor 2 Monaten
We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team at DG timework GmbH. As a key member of our customer support team, you will be responsible for providing technical assistance to our customers and ensuring their satisfaction with our services.
Key Responsibilities- Technical Support: Provide technical support to customers via phone, email, or chat, resolving their issues and concerns in a timely and professional manner.
- Hardware and Software Support: Explain the use of hardware and software to customers, ensuring they understand how to operate and troubleshoot their equipment.
- Remote Services: Ensure the remote services for troubleshooting and resolving issues with our customers' systems are functioning properly.
- System Configuration: Activate and configure our customers' systems remotely, ensuring they are up and running smoothly.
- Collaboration with Service Technicians: Work closely with our service technicians to resolve customer issues and provide support as needed.
- Documentation and Record-Keeping: Maintain accurate records of customer interactions, including issues resolved and actions taken.
- Education: Bachelor's degree in a related field, such as communications or electronics.
- Technical Skills: Proficiency in network topology, IP-based data networks, and data transmission methods and devices.
- Software Skills: Proficient in Microsoft Office and other relevant software applications.
- Soft Skills: Excellent communication and customer service skills, with the ability to work in a team environment.
- Availability: Willingness to work flexible hours, including evenings and weekends, as needed.
- Competitive Compensation: A salary that reflects your skills and experience.
- Training and Development: Ongoing training and development opportunities to help you grow in your career.
- Collaborative Work Environment: A dynamic and supportive team environment that encourages collaboration and innovation.
- Opportunities for Advancement: Opportunities for advancement and professional growth within the company.
