Technical Support Specialist for Alarm Systems

Vor 5 Tagen


Leipzig, Sachsen, Deutschland DG timework GmbH Vollzeit

DG timework GmbH is seeking a dedicated and skilled Technical Customer Support Specialist to join our growing team in Leipzig. In this role, you will play a vital part in providing exceptional technical assistance to our valued customers and service technicians.

As a Technical Customer Support Specialist, you will be responsible for resolving technical issues related to alarm systems, guiding customers on product usage, and ensuring seamless remote support for our clients. Your expertise in network technologies and customer service will be instrumental in delivering a positive experience for every interaction.

Your Responsibilities
  • Provide comprehensive technical support to customers and service technicians via phone.
  • Effectively explain the functionality of hardware and software related to our alarm systems.
  • Utilize remote services to diagnose and resolve issues with alarm systems promptly.
  • Actively participate in activating and configuring monitoring systems remotely.
  • Offer valuable support to technicians during commissioning and troubleshooting processes remotely.
  • Maintain accurate data and information within various internal tools.
Requirements
  • Proven experience as a Communication or System Electronics Technician or in a similar role.
  • Solid understanding of network topology, IP-based data networks, and transmission devices.
  • Proficiency with PC applications and Microsoft Office Suite.
  • Exceptional customer service orientation, reliability, teamwork skills, and problem-solving abilities.
  • Flexibility to work shifts and weekends as required.
  • A professional, structured, and independent approach to work.
  • Excellent German language skills.
What We Offer
  • Competitive compensation package.
  • Comprehensive training program tailored to your role.
  • Opportunities for professional and personal development within the company.
  • A pleasant and modern work environment.
  • A dynamic and supportive team atmosphere.


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