Technical Support Specialist

vor 2 Monaten


Leipzig, Sachsen, Deutschland DG timework GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at DG timework GmbH. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and service technicians.

Key Responsibilities
  • Provide technical support to customers via phone and remote access
  • Assist service technicians with troubleshooting and resolving technical issues
  • Configure and activate our monitoring systems remotely
  • Support service technicians on-site with troubleshooting and resolving technical issues
  • Update and maintain our technical documentation and tools
Requirements
  • Completed vocational training in a technical field
  • Experience in a similar role with relevant technical expertise
  • Excellent communication and documentation skills
  • Proficiency in various software tools and operating systems
  • Ability to work in a flexible shift schedule
  • After a 3-month training period, the option to work from home
What We Offer
  • A dynamic and open company culture with a great working environment
  • Competent and supportive management
  • Varied and challenging tasks with opportunities for growth and development
  • Long-term assignments with the possibility of permanent employment


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