Senior Director of Customer Experience

Vor 4 Tagen

Essen, Nordrhein-Westfalen, Deutschland Brenntag Vollzeit

At Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.

This role will be responsible for developing and implementing strategies to deliver exceptional customer service experiences, driving business growth, and ensuring alignment with company objectives.

Key Responsibilities:

  • Develop and execute customer service strategies to drive business growth and customer satisfaction
  • Lead the development of performance metrics and service levels to measure customer service excellence
  • Oversee global training and quality assurance programs to ensure consistency and quality
  • Collaborate with BSP Business Units to ensure seamless customer service delivery
  • Lead the oversight of customer services in respective regions

Requirements:

  • Multiple years of experience in customer services management
  • Proven track record of delivering exceptional customer service experiences
  • Strong leadership and strategic planning skills
  • Ability to collaborate with cross-functional teams

About Brenntag:

Brenntag is a leading global distributor of chemicals and ingredients. We are committed to delivering exceptional customer service and driving business growth through innovative solutions.

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