Regional Customer Experience Manager
vor 5 Stunden
Brenntag is seeking a highly motivated and experienced Customer Experience Manager to join our team in Essen. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Develop and implement customer experience strategies to drive business growth and customer satisfaction
- Lead cross-functional teams to identify and prioritize customer experience improvement opportunities
- Collaborate with stakeholders to design and implement customer experience initiatives
- Monitor and analyze customer feedback and metrics to inform business decisions
- Provide coaching and training to frontline staff to ensure consistent delivery of excellent customer experiences
- 3+ years of experience in customer experience management or a related field
- Proven track record of delivering customer experience improvements and driving business growth
- Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret customer feedback data
- Excellent written and verbal communication skills, with the ability to communicate complex concepts effectively
- Ability to inspire and motivate teams to deliver exceptional customer experiences
- Exciting professional challenges in a diverse and secure working environment
- Flexible working hours and breaks, with the option to work from home
- Competitive remuneration package, including holiday pay and a Christmas bonus
- Opportunities for career growth and development
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Regional Customer Experience Manager
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