Customer Service Director

vor 1 Tag


Essen, Nordrhein-Westfalen, Deutschland Brenntag Vollzeit

At Brenntag, we are seeking a highly skilled Senior Director, Customer Services to lead our Customer Services agenda in BSP.

This role will be responsible for developing and implementing strategies to deliver exceptional customer service experiences, aligning with our company's goals and objectives.

The ideal candidate will have a strong background in customer service management, with experience in developing and implementing performance metrics and service levels.

Key responsibilities will include:

  • Developing and implementing customer service strategies to drive business growth and customer satisfaction
  • Leading the conceptualization of performance metrics and service levels to measure customer service excellence
  • Global oversight and alignment of relevant training and quality assurance programs to ensure consistency and quality
  • Global liaison between Customer Services and BSP Business Units to ensure seamless communication and collaboration
  • Oversight of Customer Services in respective regions to ensure alignment with company goals and objectives

The successful candidate will have a strong track record of delivering exceptional customer service experiences, with a proven ability to develop and implement effective strategies to drive business growth and customer satisfaction.

We offer a dynamic and challenging work environment, with opportunities for professional growth and development.



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