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Customer Support Specialist
vor 3 Monaten
Join smava – Germany's premier online platform for credit comparisons and be part of our mission to innovate the digital loan market.
Position: Customer Support Specialist (m/f/d) - Remote
Key Responsibilities:
- Act as the initial point of contact for our customers, representing smava with professionalism.
- Deliver outstanding service and guidance to clients through various communication channels including phone, email, and chat.
- Manage inquiries from both prospective and current customers utilizing CRM systems.
- Ensure accurate maintenance of customer information.
- Work collaboratively with departments such as Marketing and IT to enhance customer experience.
Qualifications:
- At least 6 months of experience in a customer support capacity.
- A genuine enthusiasm for customer service paired with excellent communication abilities.
- Competence in using computer applications (e.g., Microsoft Office Suite).
- Fluency in German, both spoken and written, at a native level.
What We Offer:
- Opportunities for career advancement, training, and mentorship.
- Fully remote work flexibility across the country.
- Comprehensive digital onboarding and necessary equipment provided.
- 30 vacation days plus additional sick leave for parents.
- Partnerships with fitness providers to support your physical and mental health.
- A diverse and inclusive workplace that champions equal opportunities.
Consider joining us as a Customer Support Specialist in a remote capacity and contribute to our vibrant team.
Are you prepared to embark on an exciting career journey with us?
We eagerly await your application
Elena Fuldner
At smava, we prioritize diversity and are committed to fostering an inclusive work environment for everyone.
