Customer Service Representative
vor 1 Woche
Job Opportunity at TEAG Thüringer Energie
We are seeking a highly skilled professional to join our team as a Sachbearbeiter Forderungsbetreuung Geschäftskunden at TEAG Thüringer Energie.
Key Responsibilities:
- Handle customer inquiries related to debt collection processes, including complaint management and resolution.
- Detect and address payment delays and defaults in a timely manner.
- Negotiate and create payment plans with customers to ensure timely payments.
- Conduct phone collection activities to recover outstanding debts.
- Explain and correct payment and reminder processes in debtor accounts to ensure accuracy.
- Process insolvency cases and calculate default interest accordingly.
- Manage service interruptions and reconnections to minimize downtime.
- Participate in innovative projects to improve debt collection processes and customer service.
Required Skills and Qualifications:
- Completed commercial training or equivalent qualification.
- Proficiency in SAP and MS-Office.
- Decisive and independent working style with strong problem-solving skills.
- Knowledge in customer service and business-oriented customer support.
- Strong team player with excellent communication and interpersonal skills.
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