Customer Service Representative

vor 1 Woche


Jena, Thüringen, Deutschland TEAG Thüringer Energie Vollzeit

Job Opportunity at TEAG Thüringer Energie

We are seeking a highly skilled professional to join our team as a Sachbearbeiter Forderungsbetreuung Geschäftskunden at TEAG Thüringer Energie.

Key Responsibilities:

  • Handle customer inquiries related to debt collection processes, including complaint management and resolution.
  • Detect and address payment delays and defaults in a timely manner.
  • Negotiate and create payment plans with customers to ensure timely payments.
  • Conduct phone collection activities to recover outstanding debts.
  • Explain and correct payment and reminder processes in debtor accounts to ensure accuracy.
  • Process insolvency cases and calculate default interest accordingly.
  • Manage service interruptions and reconnections to minimize downtime.
  • Participate in innovative projects to improve debt collection processes and customer service.

Required Skills and Qualifications:

  • Completed commercial training or equivalent qualification.
  • Proficiency in SAP and MS-Office.
  • Decisive and independent working style with strong problem-solving skills.
  • Knowledge in customer service and business-oriented customer support.
  • Strong team player with excellent communication and interpersonal skills.


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