Customer Service Advisor

vor 4 Wochen


Jena, Thüringen, Deutschland ESET DACH Vollzeit

Customer Care Specialist (m/w/d)

Position Overview:

ESET DACH is seeking a dedicated Customer Care Specialist to enhance our customer engagement. In this role, you will be pivotal in delivering both sales and technical assistance to our clients and partners within the DACH region, ensuring exceptional customer experiences.

Key Responsibilities:

  • Respond to customer queries through various communication channels
  • Diagnose and resolve technical challenges utilizing remote assistance tools
  • Work closely with sales departments to monitor and follow up on customer inquiries
  • Update and maintain customer information in the CRM system

Qualifications:

  • Completed education in business or IT, or equivalent experience in customer support or sales
  • Excellent communication and customer service abilities
  • Capability to work autonomously as well as collaboratively
  • Proficient in MS Office and familiar with Windows operating systems
  • Fluent in German with basic proficiency in English

What We Provide:

  • A collaborative and open work environment
  • A modern workplace with opportunities for advancement
  • A supportive and enthusiastic team
  • Attractive salary and comprehensive benefits
  • Work-life balance with flexible work arrangements
  • Generous vacation policy and team-building events
  • Health and wellness initiatives

If you are interested in joining a dynamic team, we encourage you to submit your application through our career portal. Discover more about ESET and our culture on our website.



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