Crew Management Systems Supervisor
vor 4 Wochen
Crew Management Systems Supervisor
In the role of Service Owner for the Crew Management Systems (CMS) application suite, the Supervisor is tasked with ensuring the seamless operation, enhancement, and progressive development of the systems within the allocated budget, established timelines, and anticipated quality standards.
- Overseeing the operation, enhancement, and ongoing development of IT solutions utilized throughout the crew scheduling process (Pairing / Rostering / Tracking)
- Formulating a vision or architectural framework for the CityLine CMS application suite, alongside strategizing the implementation, which includes crafting target concepts, transitional phases, and migration plans
- Advising business units on the feasibility of fulfilling requirements and drafting the corresponding technical specifications, as well as initiating and supervising the implementation
- Autonomously managing both internal and external service providers, user assistance, troubleshooting, and error resolution
- Preparing, facilitating, and executing audits
- Evaluating processes and procedures to extract business unit requirements and key performance indicators (KPIs)
Applicants should possess a degree in business administration, business informatics, natural sciences, engineering, or equivalent qualifications, or have a minimum of 6 years of pertinent professional experience.
Preferred qualifications include:
- Proficient negotiation skills in German, at least at a B2 level
- Familiarity with the applications to be supported is advantageous
- Understanding of crew scheduling processes, applications, and requirements within the planning units environment
- Experience in supplier management, oversight of external service providers, and negotiation of IT contracts and service level agreements (SLAs)
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